Assistant Library Duty Manager

Durham County Council; North East; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local government organization in North East England seeks a part-time Assistant Duty Manager to manage daily library operations. The role emphasizes high standards of customer care and engagement with the community. Candidates should have an NVQ Level 3 or equivalent experience and a passion for helping others. This role works within a hybrid model, offering flexibility in work hours and location.

Benefits

Competitive salary

27 days annual leave increasing to 32

Hybrid working options

Learning and development opportunities

Employee Benefits Portal

Qualifications

• Experience in a customer-facing role is essential.
• First Aid qualification or willingness to work towards is needed.
• Passion for delivering high standards of customer care.

Responsibilities

• Manage the day-to-day operation of the library.
• Support the Duty Manager in offering a high-quality service.
• Act as an advocate for the library service.

Skills

Customer care

Communication skills

Leadership

Education

NVQ Level 3 or equivalent

Job description

Overview

Do you have a love of books? A passion for helping people and the community?

WHAT IS INVOLVED?

We are looking for a part time friendly Assistant Duty Manager to manage day to day operation of the library ensuring a high-quality service, that is safe, efficient, and enjoyed by users.

Your role will include supporting the Duty Manager providing the highest standards of customer care and experience. You will act as an advocate for the library service proactively encouraging and supporting customers to enjoy a positive experience.

As a customer facing role, your ability to converse at ease with members of the public will be key. You will be passionate about delivering high standards of customer care.

Chester-le-Street Library Assistant Duty Manager, 20.5hpw, until 6.7.2026

Timetable

Week 1: Monday 9.45am-5pm; Tuesday 9.45am-6.15pm; Thursday 9.30am-5pm.

Week 2: Monday 9.45am-5pm; Tuesday 9.45am-6.15pm; Thursday 9.30am-1pm; Saturday 9.15am-12.45pm.

We encourage you to contact Library Operations Manager Alison Dawson tel. no. 07 881 268 934 or via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You will need a NVQ Level 3 or equivalent experience in a relevant discipline and a First Aid qualification or willingness to work towards.

Please refer to the attached person specification for the full criteria.

REWARDS AND BENEFITS

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions.

Take a closer look.

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HYBRID WORKING (if applicable)

Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

Take a closer look: Equality Diversity and Inclusion in our Workforce

INTERVIEWS

It is anticipated that interviews will be held week commencing 29t September or 6th October 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

HOW TO APPLY

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal. Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email [e-mail] or telephone [phone] selecting option 3 for Resources.

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