Assistant Leakage Technician

Anglian Water Services; Northampton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Competitive pension

Up to 26 days annual leave

Job summary

Anglian Water Services is seeking an Assistant Leakage Technician (Shared Supply Smart Metering) in Northampton. The role focuses on reducing leakage, surveying properties, and installing smart meters across customer supplies.

Field-based work involves outdoor duties and regional travel, with full training and ongoing support provided. You will work within the Customer Side Leakage team to survey properties, collect data, and coordinate with customers, landlords, and internal teams to resolve

Qualifications

• Experience in utilities, construction, field operations or similar environments.
• Full UK driving licence is essential.
• Good IT literacy; comfortable with handheld devices and systems.
• Customer service experience with a service mindset.
• Willingness to travel regionally in a company vehicle.
• Physically fit for lifting and outdoor work.
• Ability to read maps, plans and network information (training provided).
• Strong written and numerical skills with detail orientation.
• Ability to manage risk in dynamic operations.
• Driven, self-motivated and keen to learn new skills.

Responsibilities

• Carry out shared supply surveys and collect asset/network data.
• Install smart water meters per procedures and hygiene standards.
• Arrange appointments and explain survey outcomes to customers and landlords.
• Identify leaks and raise issues with relevant teams.
• Deliver excellent customer service and keep customers informed.
• Collaborate with leakage teams, schedulers, analysts, and project teams.
• Record all activities in Oracle/SAP and other systems.
• Ensure accurate job notes and work records are maintained.
• Follow safety procedures and water quality standards.
• Support incidents and operational priorities as needed.

Skills

Driving licence

Customer service

IT literacy

Maps & planning

Outdoor work

Teamwork

Attention to detail

Health & safety awareness

Self-motivation

Job description

Location: Great Billing STW, Northampton
Contract: 12 months FTC
Salary: Circa £30,633

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are?

Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.

What Will You Be Doing as an Assistant Leakage Technician (Shared Supply Smart Metering)?

As an Assistant Leakage Technician, you will play a vital role in helping Anglian Water reduce leakage across our network and support customers in identifying and resolving leaks on their properties.

Working within our newly established Customer Side Leakage team, you'll survey properties with shared water supplies, collect and record network information, and install smart meters on suitable assets. You'll work closely with customers, landlords, housing providers, and internal teams to arrange appointments, complete surveys, and identify potential leakage issues.

This is a field-based role where no two days are the same. You'll spend much of your time outdoors, travelling across the region, working directly with customers and helping us deliver our goal of achieving world-leading leakage performance while providing a first-class customer experience.

You'll receive full training, industry-leading technology, and ongoing support from experienced colleagues to help you succeed and develop your career.

Key Responsibilities:

• Conduct shared supply surveys across customer properties and accurately collect asset and network information
• Install smart water meters on suitable customer supplies in accordance with approved procedures and water hygiene standards
• Communicate with customers, landlords, housing associations, and other stakeholders to arrange appointments and explain survey outcomes
• Identify and report potential customer-side leaks and elevate findings to the relevant teams
• Deliver excellent customer service at every interaction, keeping customers informed throughout the process
• Work collaboratively with leakage teams, schedulers, analysts, project managers, and customer contact teams
• Accurately record all work activities, survey findings, and customer interactions using company systems including Oracle and SAP
• Ensure all job notes, records, and work management information are completed to a high standard
• Follow safe systems of work and adhere to all water quality, hygiene, and health and safety procedures
• Support business incidents and operational priorities when required

What Attributes Are Required?

• A positive, enthusiastic, and customer-focused attitude
• Excellent communication and interpersonal skills
• Ability to work independently while also contributing to a wider team
• Comfortable working outdoors in all weather conditions
• Strong organisational skills and attention to detail
• Ability to adapt to changing priorities and work under pressure
• A proactive and self-motivated approach to work
• Commitment to health, safety, and wellbeing standards
• A genuine desire to contribute to environmental improvement and customer satisfaction

A Little Bit About Your Skills, Experience, and Behaviours…

• Experience within utilities, construction, field operations, or a similar environment
• Full UK driving licence is essential
• Good level of IT literacy and confidence using handheld devices and operational systems
• Customer service experience and a passion for delivering excellent service
• Comfortable travelling throughout the region using a company vehicle
• Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly
• Ability to read maps, plans, and network information (training provided)
• Strong written and numerical skills with attention to detail when recording information
• Able to manage risk and make sensible decisions in a dynamic operational environment
• Driven, self-motivated, and eager to learn new skills and technologies

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

Closing Date: 17th August 2026

#loveeverydrop