Assistant Leakage Technician

Anglian Water Services; Lincoln; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Competitive pension scheme

Up to 26 days annual leave

Flexible benefits

Job summary

Anglian Water Services is seeking an Assistant Leakage Technician (Shared Supply Smart Metering) to reduce leakage and survey properties with shared water supplies. You will install smart meters, arrange appointments, and work with customers, landlords and internal teams across the region.

This field-based role involves outdoor work, travel by company vehicle, full training, and ongoing support. A UK driving licence and a proactive, customer-focused mindset are essential.

Qualifications

• Full UK driving licence is essential.
• Experience within utilities, construction, field operations, or a similar environment.
• Good level of IT literacy and confidence using handheld devices and operational systems.
• Strong written and numerical skills with attention to detail when recording information.
• Able to read maps, plans, and network information (training provided).
• Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly.
• Ability to read maps, plans, and network information (training provided).
• Able to travel across the region using a company vehicle.

Responsibilities

• Conduct shared supply surveys across customer properties and accurately collect asset and network information.
• Install smart water meters on suitable customer supplies in accordance with procedures and water hygiene standards.
• Communicate with customers, landlords, housing associations, and other stakeholders to arrange appointments and explain survey outcomes.
• Identify and report potential customer-side leaks and elevate findings to the relevant teams.
• Deliver excellent customer service at every interaction and keep customers informed throughout the process.
• Work with leakage teams, schedulers, analysts, project managers, and customer contact teams.
• Record all work activities and survey findings using Oracle and SAP.
• Ensure all notes and records are maintained to a high standard.
• Follow safe systems of work and health and safety procedures.
• Support business incidents and operational priorities when required.

Skills

Communication

Customer service

IT literacy

Map reading

Attention to detail

Self-motivation

Teamwork

Tools

Oracle

SAP

Job description

Location: Canwick Depot, Lincoln

Contract: 12 months FTC

Salary: Circa £30,633

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are?

Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.

What Will You Be Doing as an Assistant Leakage Technician (Shared Supply Smart Metering)?

As an Assistant Leakage Technician, you will play a vital role in helping Anglian Water reduce leakage across our network and support customers in identifying and resolving leaks on their properties. Working within our newly established Customer Side Leakage team, you'll survey properties with shared water supplies, collect and record network information, and install smart meters on suitable assets. You'll work closely with customers, landlords, housing providers, and internal teams to arrange appointments, complete surveys, and identify potential leakage issues. This is a field-based role where no two days are the same. You'll spend much of your time outdoors, travelling across the region, working directly with customers and helping us deliver our goal of achieving world-leading leakage performance while providing a first-class customer experience. You'll receive full training, industry-leading technology, and ongoing support from experienced colleagues to help you succeed and develop your career.

Key Responsibilities

• Conduct shared supply surveys across customer properties and accurately collect asset and network information
• Install smart water meters on suitable customer supplies in accordance with approved procedures and water hygiene standards
• Communicate with customers, landlords, housing associations, and other stakeholders to arrange appointments and explain survey outcomes
• Identify and report potential customer-side leaks and elevate findings to the relevant teams
• Deliver excellent customer service at every interaction, keeping customers informed throughout the process
• Work collaboratively with leakage teams, schedulers, analysts, project managers, and customer contact teams
• Accurately record all work activities, survey findings, and customer interactions using company systems including Oracle and SAP
• Ensure all job notes, records, and work management information are completed to a high standard
• Follow safe systems of work and adhere to all water quality, hygiene, and health and safety procedures
• Support business incidents and operational priorities when required

What Attributes Are Required?

• A positive, enthusiastic, and customer-focused attitude
• Excellent communication and interpersonal skills
• Ability to work independently while also contributing to a wider team
• Comfortable working outdoors in all weather conditions
• Strong organisational skills and attention to detail
• Ability to adapt to changing priorities and work under pressure
• A proactive and self-motivated approach to work
• Commitment to health, safety, and wellbeing standards
• A genuine desire to contribute to environmental improvement and customer satisfaction

A Little Bit About Your Skills, Experience, and Behaviours…

• Experience within utilities, construction, field operations, or a similar environment
• Full UK driving licence is essential
• Good level of IT literacy and confidence using handheld devices and operational systems
• Customer service experience and a passion for delivering excellent service
• Comfortable travelling throughout the region using a company vehicle
• Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly
• Ability to read maps, plans, and network information (training provided)
• Strong written and numerical skills with attention to detail when recording information
• Able to manage risk and make sensible decisions in a dynamic operational environment
• Driven, self-motivated, and eager to learn new skills and technologies

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

Closing Date: 17th August 2026#loveeverydrop