Assistant Leakage Technician

Anglian Water Services; King's Lynn; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Competitive pension scheme

Up to 26 days annual leave, increasing

Flexible benefits

Job summary

Anglian Water Services is seeking an Assistant Leakage Technician (SENSOR Maintenance) to support our leakage reduction strategy by maintaining and operating our fixed network SENSOR estate across the region. The role is field-based, outdoors, with travel and hands-on work on hydrophones and related equipment, delivering reliable data for leakage detection and performance improvements.

You will receive full training, access to industry-leading technology, and ongoing support from experienced

Qualifications

• Experience in utilities, construction, field operations or similar environment.
• Full UK driving licence is essential.
• Good level of IT literacy and confidence using handheld devices and operational systems.
• Customer service experience and passion for delivering excellent service.
• Willingness to travel throughout the region using a company vehicle.
• Physically fit and able to carry equipment, lift and work outdoors regularly.
• Ability to read maps, plans and network information (training provided).
• Strong written and numerical skills with attention to detail when recording information.
• Able to manage risk and make sensible decisions in a dynamic operational environment.
• Driven, self-motivated and eager to learn new skills and technologies.

Responsibilities

• Conduct SENSOR maintenance activities on fixed network hydrophones and associated equipment.
• Inspect, test, maintain and replace fixed network hydrophones in accordance with procedures and water hygiene standards.
• Accurately collect, record and update asset and network information.
• Identify and report faults, defects and maintenance requirements relating to SENSOR assets and escalate where required.
• Deliver excellent customer service at every interaction, keeping customers informed where required.
• Work collaboratively with leakage teams, schedulers, analysts, project managers, and customer contact teams.
• Accurately record all work activities, survey findings, and customer interactions using company systems including Oracle and SAP.
• Ensure all job notes, records, and work management information are completed to a high standard.
• Follow safe systems of work and adhere to water quality, hygiene, and health and safety procedures.
• Support business incidents and operational priorities when required.

Skills

Customer focus

Communication skills

Independence

Outdoor work

Organisational skills

Adaptability

Proactivity

Health & Safety

Environmental improvement

Customer satisfaction

Tools

Oracle

SAP

Handheld devices

Job description

Location: Kings Lynn
Contract: Permanent Full Time
Salary: Circa £30,633

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are?

Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.

What Will You Be Doing as an Assistant Leakage Technician (SENSOR Maintenance)?

As an Assistant Leakage Technician, you will play an important role in supporting Anglian Water's leakage reduction strategy through the maintenance and operation of our fixed network SENSOR estate.

Working across the region, you will inspect, maintain, test and replace fixed network hydrophones and associated SENSOR equipment, ensuring assets remain operational and continue to provide reliable data to support leakage detection activities.

This is a field-based role where no two days are the same. You'll spend much of your time outdoors, travelling across the region, working on network assets and supporting our ambition to achieve world-leading leakage performance.

You'll receive full training, industry-leading technology, and ongoing support from experienced colleagues to help you succeed and develop your career.

Key Responsibilities

• Conduct SENSOR maintenance activities on fixed network hydrophones and associated equipment
• Inspect, test, maintain and replace fixed network hydrophones in accordance with approved procedures and water hygiene standards
• Accurately collect, record and update asset and network information
• Identify and report faults, defects and maintenance requirements relating to SENSOR assets and escal…
• Deliver excellent customer service at every interaction, keeping customers informed where required
• Work collaboratively with leakage teams, schedulers, analysts, project managers, and customer contact teams
• Accurately record all work activities, survey findings, and customer interactions using company systems including Oracle and SAP
• Ensure all job notes, records, and work management information are completed to a high standard
• Follow safe systems of work and adhere to all water quality, hygiene, and health and safety procedures
• Support business incidents and operational priorities when required

What Attributes Are Required?

• A positive, enthusiastic, and customer-focused attitude
• Excellent communication and interpersonal skills
• Ability to work independently while also contributing to a wider team
• Comfortable working outdoors in all weather conditions
• Strong organisational skills and attention to detail
• Ability to adapt to changing priorities and work under pressure
• A proactive and self-motivated approach to work
• Commitment to health, safety, and wellbeing standards
• A genuine desire to contribute to environmental improvement and customer satisfaction

A Little Bit About Your Skills, Experience, and Behaviours…

• Experience within utilities, construction, field operations, or a similar environment
• Full UK driving licence is essential
• Good level of IT literacy and confidence using handheld devices and operational systems
• Customer service experience and a passion for delivering excellent service
• Comfortable travelling throughout the region using a company vehicle
• Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly
• Ability to read maps, plans, and network information (training provided)
• Strong written and numerical skills with attention to detail when recording information
• Able to manage risk and make sensible decisions in a dynamic operational environment
• Driven, self-motivated, and eager to learn new skills and technologies

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

Closing Date: 03/09/2026

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