Assistant Leakage Technician

Anglian Water Services; Milton Keynes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Competitive pension scheme

Up to 26 days annual leave

Flexible benefits

Job summary

Anglian Water Services in Milton Keynes seeks an Assistant Leakage Technician (Noise Logging) to support reducing leakage across the water network. You will deploy noise loggers, collect vital data, and assist analysts in identifying potential leaks while delivering first-class customer service in a field-based role.

This permanent full-time position offers full training, a company van, and ongoing support from experienced colleagues to help you succeed and progress within IMRDS.

Qualifications

• Attributes include a positive, customer-focused attitude and excellent communication.
• Ability to work independently and as part of a team in field conditions.
• Comfortable outdoors in all weather and able to manage changing priorities.

Responsibilities

• Deploy Noise Loggers on key network assets to collect data identifying leaks.
• Follow NRSWA Street Works procedures and water hygiene standards.
• Investigate potential leaks and report findings to relevant teams for follow-up.
• Provide excellent customer service during all interactions.
• Collaborate with leakage teams, schedulers, analysts, and project managers.
• Record all activities, survey findings, and interactions in Oracle and other systems.
• Maintain high-quality job notes and records and ensure compliance with safety procedures.
• Support incidents and operational priorities as needed.

Skills

Customer service

Communication

Independence

Outdoor work

Organisational skills

Adaptability

Self-motivated

Health & safety

Environmental improvement

Tools

Handheld devices

Job description

Location: Cotton Valley STC, Milton Keynes
Contract: Permanent Full Time
Salary: Circa £30,633

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are?Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.

What Will You Be Doing as an Assistant Leakage Technician (Noise Logging)?

As an Assistant Leakage Technician, you will play a vital role in helping Anglian Water reduce leakage across our network and supporting the Leakage teams in identifying and resolving leaks.Working in the Milton Keynes Noise Logging team, you’ll be deploying noise logging sensors on the water network and collecting vital data to help our analysts identify where potential leaks might be. This is a field-based role where no two days are the same and you'll spend most of your time outdoors, travelling across the region and helping us deliver our goal of achieving world-leading leakage performance while providing a first-class customer experience.You'll receive full training, a company-use van stocked with industry-leading technology, and ongoing support from experienced colleagues to help you succeed and develop your career.

Key Responsibilities:

• Deploy Noise Loggers on key network assets to collect data that identifies where leaks are
• Work in accordance with approved NRSWA Street Works procedures and water hygiene standards
• Investigate potential ad-hoc leaks using appropriate sample chlorination-testing techniques, and reporting to the relevant teams for follow up investigation
• Deliver excellent customer service at every interaction, ensuring customers have a positive experience dealing with our employees
• Work collaboratively with other leakage teams, schedulers, analysts, project managers
• Accurately record all work activities, survey findings, and interactions using company systems including Oracle
• Ensure all job notes, records, and work management information are completed to a high standard
• Follow safe systems of work and adhere to all water quality, hygiene, and health and safety procedures
• Support business incidents and operational priorities when required

What Attributes Are Required?

• A positive, enthusiastic, and customer-focused attitude
• Excellent communication and interpersonal skills
• Ability to work independently while also contributing to a wider team
• Comfortable working outdoors in all weather conditions
• Strong organisational skills and attention to detail
• Ability to adapt to changing priorities and work under pressure
• A proactive and self-motivated approach to work
• Commitment to health, safety, and wellbeing standards
• A genuine desire to contribute to environmental improvement and customer satisfaction

A Little Bit About Your Skills, Experience, and Behaviours…

• Experience within utilities, construction, field operations, or a similar environment is an advantage but not required
• Full UK driving licence is essential
• Good level of IT literacy and confidence using handheld devices and operational systems
• Customer service experience and a passion for delivering excellent service
• Comfortable travelling throughout the region using a company vehicle
• Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly
• Ability to read maps, plans, and network information (training provided)
• Strong written and numerical skills with attention to detail when recording informationAble to manage risk and make sensible decisions in a dynamic operational environment
• Driven, self-motivated, and eager to learn new skills and technologies

Why Anglian Water?

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

Closing Date: 10 September 2026