Assistant Hotel Manager

Travelodge Hotels Limited; Manchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading hotel chain in Manchester seeks an Assistant Hotel Manager who is passionate about enhancing customer experience and developing team members. The role includes overseeing hotel operations, managing staff development, and driving sales strategies. With a focus on inclusivity and employee wellbeing, this position offers various benefits and progression opportunities in a fast-paced environment.

Benefits

50% discount on rooms plus food and soft drinks

Annual bonus up to 13% by achieving KPI targets

28 days annual leave plus additional holiday

High street retailer and mobile phone discounts

Pension scheme totalling 8% (employer contribution 3%)

£50 voucher on each work anniversary

Flexible and part-time working hours

Discounts for friends and family with thousands of rooms at £19.99

Qualifications

• Experience leading teams in a customer service environment.
• Knowledge of food and beverage operations is advantageous.
• Ability to work towards KPIs and manage customer satisfaction.

Responsibilities

• Lead, coach, and motivate hotel teams.
• Manage customer feedback for service improvement.
• Oversee operational tasks and ensure safety standards.

Skills

Leadership

Customer Service

Communication

Results Focused

Job description

Job Description

Find where you belong!

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.

What’s it all about?

As an AssistantHotel Manager at Travelodge Manchester Ancoats, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• driving awareness and engagement for our Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.

You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.

You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

What are the extra benefits of working for Travelodge?

• £28,000 DOE
• Annual bonus up to 13% by achieving KPI targets
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)
• To find out what our Managers get up to take a look at our short video: Click here for Video

Does a career as an Assistant Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.