Assistant Hotel Manager

Atlas Hotels; Birmingham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hotel discounts

Worldwide employee discount at IHG

Annual bonus after 2 years

Holiday allowance

Friends & Family discount up to 45%

Monthly rewards

Health plan

Perkbox deals

Online GP & counselling

The Peoples Pension

Employee referral programme

Employee of the Quarter

Two-week rota

Free/discounted food on shift

Job summary

Atlas Hotels is hiring an Assistant Hotel Manager at the Holiday Inn Express Birmingham Airport, NEC. This role is 40 hours per week across 5 days, including rotational weekends, with a salary of £33,750 per annum.

You will act as the Hotel Manager’s go-to person, lead a team in a customer service environment, and help run a profitable, safe and well-maintained hotel while delivering great guest experiences.

Qualifications

• Proven experience supervising a team in a customer-facing environment.
• Enthusiastic and positive attitude to engage the team and guests.
• Ability to work within brand standards and SOPs, and to prioritise and multi-task.

Responsibilities

• Lead hotel team and support the Hotel Manager in daily operations.
• Ensure guest satisfaction and handle service recovery when needed.
• Support recruitment, inductions and coaching to develop staff.
• Drive cost awareness and opportunities to maximise F&B revenue.
• Ensure compliance with health and safety, GDPR and policies.

Skills

Team leadership

Enthusiastic

SOP adherence

Organised

Autonomous decision making

Problem solving

Communication

Feedback delivery

Job description

Hours: 40 hours across 5 days per week including rotational weekends

Salary: £33,750 per annum

Atlas Hotels is hiring a Assistant Hotel Manager right now at the Holiday Inn Express Birmingham Airport, NEC

Have you got previous experience of leading a team in a customer service environment? Great! The role of Assistant Hotel Manager offers a huge amount of variety day to day.

Benefits include:

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink when staying for leisure


• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe


• A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels


• Holiday allowance which increases with length of service


• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees


• Monthly cash rewards through our reward and recognition platform


• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family


• Access to HSF Perkbox which provides deals and discounts from the biggest brands


• Online GP service, access to free counselling and wellness support with a 24 hour helpline


• Auto enrolment pension scheme through The Peoples Pension


• Employee referral programme paying out £250 for every great person you refer to us that passes their probation


• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony


• A rota for the next 2 weeks, meaning you can work in hospitality but still have a life outside of work


• Free/discounted food when on shift

What does a Assistant Hotel Manager do?

The Assistant Hotel Manager is the Hotel Manager ‘go to’ person, contributing to the success of the site both in the absence of, and alongside, the HM. The AHM works closely with the HM as part of the hotel management team, supporting the HM by undertaking delegated tasks that focus on employee engagement and delighting guests, all whilst being responsible for running a profitable, safe and well-maintained hotel.

Your Team

• The AHM is responsible for contributing to the performance, development and retention of the hotel team. You’ll need to work closely with the HM to make sure that between you, you know what makes your team tick and how to best to lead, motivate, recognise and engage them, utilising all the Atlas tools available to you.


• You’ll ensure the smooth running of the day to day operation, making sure the team are in the right place at the right time to provide great service.


• You’ll understand and role model the Atlas values, as well as challenge those that aren’t meeting behavioural standards or need coaching to improve.


• You’ll need to spend time with the team to communicate key focus areas and priorities.


• You’ll be passionate about development and will nurture a learning culture in the hotel, supervising, coaching and guiding the hotel team on a daily basis.


• You’ll support the HM with recruitment when needed, and take the lead to ensure that new members of the team receive a thorough ‘Atlas Hero’ Induction and a positive probation experience.

Your Guests and Your Hotel

• In the absence of the HM, the AHM is the primary contact for the hotel and therefore responsible for ensuring that every guest they welcome to their hotel has a great experience, would stay again and would recommend the hotel to others.


• You’ll need to be out front with your team, role modelling excellent guest interactions on a daily basis, supporting with service recovery where needed and making sure every guest leaves happy.


• You’ll be up to date with guest feedback and understand trends, working with the HM to create/execute action plans to increase areas of dissatisfaction/low score drivers.


• You’ll support the HM to ensure the hotel passes all evaluations and audits with flying colours.

Driving Growth

• You’ll need to understand the key cost lines/targets for the hotel and work with the HM to effectively drive towards achievement of these.


• You’ll look to maximise Food and Beverage opportunities and take the lead on this in your hotel

Compliance

• You will work with the HM to take a zero tolerance approach to non-compliance, ensuring all compliance standards are adhered to, including health and safety, employee mandatory training, GDPR and PCI, financial controls and audit procedures and Atlas Hotels’ policies.

What you will need

• You’ll need to have proven experience of supervising a successful team in a customer facing environment


• You’ll be enthusiastic and positive, helping to engage the team behind the goals of the hotel


• Ideally you will have worked in an environment that operated within clear frameworks/ Standard Operating Procedures, and/or a set of brand standards


• You will need to be organised and systematic, effective at prioritising and multi-tasking to ensure the most important things always get done


• You’ll need to be confident taking an autonomous approach when required and make decisions in the absence of the HM


• The world of hotels is never simple! You’ll need to be quick thinking, with the ability to problem solve and take action to resolve problems


• You’ll be communicative, building effective relationships with employees at all levels across Atlas which you leverage when required


• You’ll be confident to deliver both positive and constructive feedback to members of the team

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at [e-mail] to discuss any access or information requirements, or workplace adjustments that may support you.

#IND123