Assistant Head Housekeeper
Hiddenwell
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Benefits offered by this job
Job summary
Ardencote Manor - Hiddenwell is seeking an experienced Assistant Head Housekeeper to support the Head Housekeeper and lead the day-to-day operation of the Housekeeping department within our luxury wellness retreat.
You will ensure guest bedrooms, public areas and back-of-house spaces meet exacting standards, manage workloads, supervise the housekeeping team and collaborate with Front Office to deliver outstanding guest experiences.
Qualifications
- Previous housekeeping experience in a hotel or hospitality environment.
- Experience supervising, leading or supporting a team.
- High standards with excellent attention to detail.
- Positive, hands-on leadership style.
- Excellent organisation and communication skills.
- Ability to stay calm and organised in a busy environment.
- Passion for delivering exceptional guest experiences.
- Good understanding of Health & Safety and safe working practices.
Responsibilities
- Support the Head Housekeeper with the smooth day-to-day running of the department.
- Lead, motivate and support the housekeeping team.
- Allocate daily workloads and coordinate the team.
- Inspect bedrooms and public areas to ensure luxury standards.
- Monitor room turnaround and keep operations efficient.
- Respond to guest requests and feedback professionally.
- Work closely with Front Office and other departments.
- Support rotas, recruitment, onboarding, training and team development.
- Help manage linen, cleaning products, equipment and stock.
- Promote safe working practices and ensure COSHH procedures are followed.
- Step in and provide hands-on support when needed.
Skills
Job description
Full-Time | Permanent
Estimated Start Date: 12 October 2026
Salary: £31,000 per annum
We're looking for an experienced and enthusiastic Assistant Head Housekeeper to support our Head Housekeeper in leading the day-to-day operation of our Housekeeping department.
As Assistant Head Housekeeper, you'll help ensure our guest bedrooms, public areas and back-of-house spaces are beautifully presented and consistently meet our luxury standards
- Supporting the Head Housekeeper with the smooth day-to-day running of the department
- Leading, motivating and supporting our housekeeping team
- Allocating daily workloads and helping coordinating the team
- Inspecting bedrooms and public areas to ensure exceptional standards
- Monitoring room turnaround and helping keep operations running efficiently
- Responding to guest requests and feedback professionally
- Working closely with Front Office and other departments
- Supporting rotas, recruitment, onboarding, training and team development
- Helping manage linen, cleaning products, equipment and departmental stock
- Promoting safe working practices and ensuring Health & Safety and COSHH procedures are followed
- Step in and provide hands‑on support whenever the team needs you
- Must have previous housekeeping experience within a hotel or hospitality environment
- Must have experience supervising, leading or supporting a team
- Must have high standards and excellent attention to detail
- Must have a positive, supportive and hands‑on leadership style
- Must have excellent organisation and communication skills
- Must have the ability to stay calm and organised in a busy environment
- Must have a passion for delivering exceptional guest experiences
- Must have a good understanding of Health & Safety and safe working practices
- Luxury hotel or spa experience would be a real advantage
- Full-Time position working 5 out of 7 days per week - including weekends and public holidays
- 40 hours per week
- Salary: £31,000 per annum
- Estimated Start Date: 12 October 2026
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to provide visa sponsorship now or in the future for this position
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer‑a‑Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
At Hiddenwell, we believe exceptional guest experiences begin with exceptional people
If you are passionate about excellence, thrive in a luxury hospitality environment, and are ready to lead a dedicated team committed to creating unforgettable guest experiences
- Guest Experience
- Hands on experience
- Previous Housekeeping
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