Assistant Guest Relations Manager

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading luxury hotel in London as an Assistant Guest Relations Manager. You will create warm welcomes and ensure exceptional guest experiences. Your role involves overseeing in-room dining and training staff to enhance service quality. Enjoy a supportive work environment with numerous benefits.

Benefits

Access to Mental Health First Aiders

Extra day off for your birthday

Cycle to Work Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Complimentary meals during shifts

Opportunities for internal growth and progression

Qualifications

• Passionate and guest-focused individual.
• Ability to remain calm under pressure.

Responsibilities

• Create a positive first impression for guests.
• Oversee in-room dining experience.
• Develop training programs with kitchen staff.

Skills

Empathy

Professionalism

Confidence

Job description

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Assistant Guest Relations Manager, London

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Client:

Pan Pacific London

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

16a6468c1028

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses wellbeing innovation and impeccable service across various dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest-focused Assistant Guest Relations Manager to join our incredible Guest Relations team at Pan Pacific London.

You should demonstrate confidence, empathy, and professionalism when dealing with guests and colleagues. Remaining calm under pressure and delivering the best experience for our guests is essential.

If you are dedicated to providing exceptional care, take pride in your work, and prioritize people in your decisions, we would love to hear from you.

JOB SUMMARY

As the Assistant Guest Relations Manager, your main role will be to set the tone for our guests by creating a warm welcome. You will also oversee delivering a seamless and memorable in-room dining experience from start to finish. Your responsibilities include but are not limited to:

• Creating a positive first impression across all contacts (guests, associates, suppliers, visitors, residents).
• Ensuring all in-room dining orders are accurate, clear, and complete.
• Developing training programs with the Kitchen and In-Room Dining teams to keep staff knowledgeable about offerings.
• Knowing our F&B offerings, specials, and promotions to enhance guest experiences.
• Welcoming calls warmly, using guest names, and connecting guests to the right people.

BENEFITS OF WORKING AT PAN PACIFIC LONDON

We pride ourselves on our close-knit relationships, development, and wellbeing. Benefits include:

• Access to Mental Health First Aiders
• Extra day off for your birthday
• Cycle to Work Scheme
• Seasonal Ticket Loan
• Enhanced Maternity and Paternity Policy
• Eye Care Voucher Scheme
• Social & Employee Wellness Activities
• Employee Assistance Programme including 24/7 virtual GP and financial advisors
• Biannual social events and additional gatherings
• Dry cleaning for uniforms
• Recognition programs like Star of the Month, Manager of the Quarter, Star of the Year
• Guest Experience Programme
• Discounts on F&B outlets and Spa Treatments
• Diversity and Inclusion initiatives
• Friends and Family rates
• Complimentary meals during shifts
• Paid Study and Volunteer Days
• Opportunities for internal growth and progression
• Additional perks through YuLife

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, our brand includes nearly 30 hotels and serviced suites across Asia Pacific, North America, and Europe, with seven new properties launching by 2025. We are committed to delivering sincere, graceful service in luxurious settings. Recognized as a Forbes Travel Guide Five-Star Property, we have recently been awarded:

• Hotel of the Year, Group 2023 | Catey Awards
• Hotel of the Year, London 2022/2023 | AA Hospitality Awards

Join us in the heart of the City. Our team looks forward to welcoming you.

Important: All applicants must be eligible to live and work in the UK without restrictions. Proof of eligibility will be required from all candidates.