Assistant Guest Relations Manager

Aqua Restaurant Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aqua Restaurant Group is seeking an Assistant Guest Relations Manager to enhance guest experiences at their London location. This full-time role involves welcoming guests, ensuring their satisfaction, and managing online feedback. Join a vibrant team and enjoy various perks including discounts and ongoing training.

Benefits

Discounts at all Aqua venues

Birthday off and additional long service leave

Ongoing training and development

Financial management tools through Wagestream

Food provided during breaks

Discounted gym membership

Lunch & Learn sessions

Referral bonus of £500

Qualifications

• Must be eligible to live and work in the UK.
• Passionate about hospitality and guest relations.

Responsibilities

• Attend to guest requests and create a welcoming atmosphere.
• Monitor and respond to guest reviews on social media.

Skills

Exceptional Guest Care

Communication

Problem Solving

Job description

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Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Assistant Guest Relations Manager, you will welcome guests with a smile and a warm greeting, share your knowledge about our menu to help them make the best choices for their stay with us, and ensure their visit is unforgettable.

This is a full-time, 48-hour contract.

Where are we located?

Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.

What We Bring To The Table

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal growth
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your Day At Aqua

• Provide Exceptional Guest Care: Attend to guest requests, handle special occasions or concerns, and create a welcoming atmosphere that encourages repeat visits
• Oversee Online Reviews: Monitor and respond to guest reviews and feedback on social media and other platforms to enhance guest satisfaction

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Assistant Guest Relations Manager and be part of Aqua’s global culinary adventure!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants

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