Assistant General Manager – Pubs & Guest Experience

Mitchells & Butlers PLC; Newcastle upon Tyne; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Progression opportunities

33% discount across all brands

20% discount for up to 5 friends/fam

Gym membership discounts

28 days paid holiday

Free shares

Pension

Employee helpline

Job summary

Mitchells & Butlers PLC is hiring a Deputy Manager for Brandling Arms. You will support the General Manager in the day-to-day running of the pub, lead a motivated team and ensure guests have memorable moments through exceptional service and hospitality.

You will be instrumental in training, guiding staff development and achieving business targets, while reflecting the brand’s personality across a busy Castle Pubs site.

Qualifications

• Experience supporting a General Manager in a busy hospitality site.
• Ability to train and inspire a diverse team to deliver great food, drink and service.
• Proactive role modelling and staff development.
• Strong guest care and hosting to create memorable moments.

Responsibilities

• Assist the General Manager in day-to-day site operations.
• Train and motivate the team to deliver excellent service.
• Lead by example and guide team development.
• Ensure guests are well cared for and hosted.
• Work toward business targets and drive performance.

Skills

Management experience

Team leadership

Customer service

Hospitality

Tools

POS systems

Job description

Mitchells & Butlers PLC is hiring a Deputy Manager for Brandling Arms. You will support the General Manager in the day-to-day running of the pub, lead a motivated team and ensure guests have memorable moments through exceptional service and hospitality.

You will be instrumental in training, guiding staff development and achieving business targets, while reflecting the brand’s personality across a busy Castle Pubs site.