Assistant General Manager

PUBLIC HOUSE; Greater London; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

50% off food and drink

Staff meals on shift

Enhanced maternity/paternity pay after

Wellbeing support

Employee referral scheme

Benefits platform with discounts

Job summary

Public House Group in London is seeking an Assistant General Manager to lead a busy venue, ensuring exceptional guest experience and smooth day-to-day operations.

You'll recruit, train and inspire a high-performing team, maintain quality standards and compliance, and partner with the General Manager to drive revenue growth. This role offers career progression, competitive benefits, and a supportive wellbeing program through our Benefits platform.

Qualifications

• Proven experience in AGM or Restaurant Manager roles.
• Strong leadership and people management skills.
• Excellent communication and customer service focus.

Responsibilities

• Oversee daily restaurant operations, ensuring seamless service and efficiency.
• Recruit, train, and inspire a high-performing team to deliver exceptional guest experiences.
• Maintain high standards of quality, hospitality, and health & safety compliance.
• Control budgets, manage costs, and support revenue targets.
• Build relationships with guests and manage feedback professionally.

Skills

Leadership

Team management

Customer service

Communication

Job description

We're seeking an exceptional Assistant General Manager to join Public House Group, leading the team & elevating the guest experience at one of our venues, where impeccable service, elevated dining, and timeless hospitality meet.

As Assistant General Manager, you'll work side-by-side with the General Manager to oversee the daily operations of a vibrant, high-volume venue. You'll be a natural leader, a confident communicator, and a hands-on operator who thrives in a fast-paced environment.

What's in it for you as an Assistant General Manager:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as an Assistant General Manager:

• Oversee daily restaurant operations, ensuring seamless service and efficiency.
• Recruit, train, and inspire a high-performing team to deliver exceptional guest experiences.
• Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
• Control budgets, manage costs, and work towards meeting revenue targets.
• Act as a visible leader, building relationships with guests and handling feedback professionally.
• Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.

About you, our new Assistant General Manager:

• Proven experience as an AGM, Restaurant Manager or similar.
• Ideally you will have previous experience in fine dining or high-end restaurants.
• Strong leadership skills with the ability to motivate, manage and develop a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.