Assistant General Manager

Langosteria; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Langosteria in London seeks an experienced Assistant General Manager to support the leadership of one of our restaurants. This role suits a hospitality professional who thrives in a luxury, high-volume environment and aims to deliver unforgettable guest experiences.

Working with the Head of Operations, you will lead daily operations, develop the team, and uphold the highest standards of service, quality, and operational excellence.

Qualifications

• Experience leading luxury hospitality teams in fine dining environments.
• Proven ability to coach and develop managers and staff.
• Strong commercial awareness and ability to manage financial targets.

Responsibilities

• Oversee day-to-day restaurant operations in partnership with Head of Operations.
• Inspire and lead the team to deliver exceptional luxury dining experiences.
• Maintain the highest service standards to maximise guest satisfaction.
• Coordinate Front of House, Kitchen, Bar, and Guest Relations for seamless operations.
• Coach and develop managers and team members to foster a high-performing culture.
• Monitor financial and commercial targets and drive performance.
• Assist in managing labour costs, productivity, and KPIs.
• Ensure compliance with health & safety, brand standards, and procedures.
• Handle guest feedback promptly and professionally.
• Support stock control, ordering, and supplier coordination.
• Act as Manager on Duty and lead operations in the General Manager's absence.

Skills

Team leadership

Operations management

Staff development

Labor cost control

KPIs & performance tracking

Health & safety compliance

Guest experience

Stock control & procurement

Vendor coordination

Manager on Duty

Job description

At Langosteria, we believe that exceptional hospitality starts with exceptional people.

We are looking for an experienced Assistant General Manager to support the leadership of one of our restaurants in London. This is an exciting opportunity for a passionate hospitality professional who thrives in a luxury, high-volume environment and is eager to contribute to delivering unforgettable guest experiences.

Working closely with the Head of Operations, you will play a key role in leading the daily operation of the restaurant, developing the team, and ensuring the highest standards of service, quality, and operational excellence.

What you'll do

• Support the Head of Operations in overseeing the day-to-day operations of the restaurant.
• Lead and inspire the team to deliver an exceptional luxury dining experience.
• Ensure outstanding guest satisfaction by maintaining the highest service standards.
• Coordinate Front of House, Kitchen, Bar, and Guest Relations to guarantee seamless operations.
• Coach, develop, and motivate managers and team members, fostering a positive and high-performing culture.
• Monitor operational performance and support the achievement of financial and commercial targets.
• Assist in managing labour costs, productivity, and departmental KPIs.
• Ensure compliance with company procedures, health & safety regulations, and brand standards.
• Handle guest feedback and resolve issues promptly and professionally.
• Support stock control, ordering processes, and supplier coordination.
• Act as the Manager on Duty and lead the operation in the General Manager's absence.

What we're looking for

• Previous experience as an Assistant General Manager, Restaurant Manager, or Senior Operations Manager within a luxury hospitality or fine dining environment.
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
• A genuine passion for hospitality and delivering memorable guest experiences.
• Excellent organisational and problem-solving skills, with the ability to perform under pressure.
• Good commercial awareness and understanding of restaurant financial performance.
• Knowledge of fine dining service standards, food, wine, and luxury hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English is essential; Italian is highly desirable. Additional languages are considered an advantage.

What we offer

• The opportunity to join one of the leading Italian luxury hospitality brands.
• A dynamic and international working environment.
• Career development and internal growth opportunities.Continuous learning and professional development.
• Competitive salary and benefits package.

If you are passionate about luxury hospitality, thrive in fast-paced environments, and are looking to take the next step in your management career, we would love to hear from you.