Assistant Front of House Manager

Strand Palace Hotel; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel in central London seeks an Assistant Front of House Manager to ensure a warm, welcoming atmosphere and lead operations. The role includes managing the front desk, driving team performance, and creating memorable guest experiences.

Benefits

Career paths with paid learning & development courses

Access to earned wages anytime via Wagestream

Free meals during shifts

Introduce a Friend bonus scheme

Free gym and Yoga classes

½ day paid time off on your birthday

Regular social outings and parties

Paid volunteering day

Life assurance scheme

Discounted room rates for staff

Qualifications

• Previous front-of-house experience in a hotel or similar setting.
• Confident in leading, coaching, and motivating a team.
• Passionate about delivering warm, memorable guest experiences.

Responsibilities

• Lead daily Front of House operations and maintain service standards.
• Act as department lead in the absence of the Front of House Manager.
• Monitor guest satisfaction trends and implement service adjustments.

Skills

Leadership

Guest Experience

Communication

Team Motivation

Job description

Develop your career at Strand Palace – Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are looking for an Assistant Front of House Manager to help lead our team, creating a warm, welcoming environment and ensuring every stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!

About Strand Palace

Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Your Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Career paths with paid learning & development courses including apprenticeships
• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £300.
• Free laundry and dry cleaning to save you money.
• Free gym and Yoga classes
• ½ day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• Life assurance scheme
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount card
• Cashback plan for dental, vision & physiotherapy.
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

What You Will Be Doing

• Lead daily Front of House operations, upholding high service standards through hands-on support during peak times, managing room allocations, and ensuring smooth interdepartmental coordination.
• Act as department lead in the absence of the Front of House Manager, overseeing Front Desk, Guest Services, and liaising with the Senior Duty Manager to maintain operational continuity.
• Monitor guest satisfaction trends, lead service adjustments based on insights, and oversee initiatives such as upselling, amenity delivery, and local promotions to enhance the guest journey.
• Drive team development and performance, conduct reviews, appraisals, and individual development plans, while fostering a culture of high morale, collaboration, and recognition.

What We’re Looking For

• Previous front-of-house experience in a hotel or similar setting
• Confident in leading, coaching, and motivating a team.
• Passionate about delivering warm, memorable guest experiences.
• Calm under pressure with a flexible, hands-on approach.

What We’re About

Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.

Want to start your journey with Strand Palace today?

Apply now to join the team.