Assistant Front of House Manager

Chewton Glen Hotel & Spa; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate individual to lead the Front Office team, ensuring exceptional guest experiences at a premier hotel. This role encompasses overseeing operations, managing staff, and maintaining high service standards. You will be responsible for fostering a welcoming environment while coordinating with various departments to enhance guest satisfaction. If you thrive in a dynamic setting and are committed to excellence, this opportunity is perfect for you. Join a team that values dedication, offers numerous perks, and promotes a culture of appreciation and growth.

Benefits

29 days holiday including bank holidays

Regular team events and appreciation days

Free team meals

Uniform provided

Awards of Excellence recognition

Discount on Spa treatments and products

25% discount on all Food & Beverage

Length of service gifts

Team referral scheme

Health cash plan

Qualifications

• Experience in managing Front Office operations in a hospitality environment.
• Strong leadership skills to develop and motivate a team.

Responsibilities

• Ensure the well-being of all guests and smooth running of Front of House.
• Support and develop the Front Office team to meet business demands.

Skills

Leadership

Customer Service

Team Management

Communication

Education

Hospitality Management Degree

Job description

What's In It For You?

• Tronc paid monthly
• 29 days holiday including bank holidays (pro rata)
• Regular team events and appreciation days
• Free team meals
• Uniform provided
• Awards of Excellence recognition
• Discount on Spa treatments and products
• 25% discount on all Food & Beverage
• Length of service gifts
• Team referral scheme
• Health cash plan
• Team rate at our Iconic Luxury Hotels
• Friends and Family rate at our Iconic Luxury Hotels
• Employee assistance programme
• …and so much more.

Aim of the role

The purpose of this role is to support the ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout, and ensure the overall smooth running of the Front of House areas at all times when on duty.

Responsibilities:

• To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas, and training in the absence of the Front of House Manager.
• To support and develop the Front Office team & ensure that Front Office is correctly staffed and trained to meet business demands, enabling team members to perform their duties to the hotel standards.
• Ensure that the Front Office department is kept informed of all guest activity related to their arrival, stay, departure, and any special requirements or changes pertaining to reservations, groups, Private Events, packages, and promotions.
• To take ownership of the short and long-term planning and management of the hotel’s Front Office operations and Chelsea Townhouse's Food and Beverage offerings.
• Attend HOD, BEO, and Finance meetings; be familiar with monthly revenue budgets and targets.
• Be passionate and confident about the well-being, satisfaction, and comfort of all guests within the department's scope, establishing a highly personalized style of service and attention.
• Take pride and ownership in the smooth running and efficient organization of the Front Desk and Food and Beverage, in line with established procedures and standards.