Assistant Front of House Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Front of House Manager to lead a dynamic team in delivering exceptional guest experiences. This role involves managing the Front Office, ensuring high service standards, and fostering team collaboration. With a focus on leadership and operational excellence, you'll support the Front of House Manager and contribute to a seamless guest experience. Enjoy a range of perks, including generous holiday allowances and employee discounts, while growing your career in a thriving environment. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.

Benefits

28 days holiday

Free meals on duty

Complimentary on-site parking

Discounted employee rates

Food and beverage discounts

Christmas gifts

Employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Qualifications

• Proven experience in managing and developing teams.
• Strong leadership and motivational abilities.

Responsibilities

• Assist in managing all aspects of the Front Office.
• Provide input for departmental meetings and deputize in absence.

Skills

Leadership

Attention to Detail

Communication

Organizational Skills

Team Management

Problem-Solving

Initiative

Education

Experience in 5-star hotel

Tools

Opera PMS

Microsoft Office

Job description

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Assistant Front of House Manager, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aff245bc7d31

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views
and a great selection of Food and Beverage outlets, Renaissance London Heathrow
is the perfect location for airport travellers.
The hotel has 15 well-appointed conference and meeting rooms, catering
for up to 600 delegates. It offers a
large gym facility, business centre and on-site parking with ample spaces for
both guests and employees of the hotel.

A bit about what you will do...

The Assistant Front of House Manager in our hotel assists in managing all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests’ expectations.

• Assists the Front of House Manager in all aspects of their duties.
• Lead by example and foster team dynamics to ensure the team remain focused on meeting guests’ needs and brand standards.
• Provide input for Front Office departmental meetings and deputize in the Front of House Manager’s absence.
• Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out.
• Compile statistics for Front Office and provide related reports.
• Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

More about you...

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Clear communicator with the ability to interact across all levels.
• Excellent organisational skills.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Proactive approach to problem-solving.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’s in it for you…

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Complimentary on-site parking is available whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme .

Arora star employee recognition.

Long service recognition award.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.