Assistant Food and Drink Manager

Hilton; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days (increasing to up to 33 days)

Discounted dental and health cover

High street discounts: with Perks at -

Holiday: 28 days including bankhols

Discounted dental and health cover

Modern and inclusive Team Member’s -

Job summary

A leading global hospitality company is seeking an Assistant Food & Drink Manager to oversee operations within their renowned establishment in London. You will manage the Food and Drink floor operations, ensuring exceptional customer service and compliance with brand standards. The ideal candidate should possess strong knowledge of hotel operations, exceptional communication and leadership skills, and a proven track record in the Food and Drink sector. This is a full-time position offering a collaborative work environment.

Qualifications

• Strong ability to deliver profit, control costs, and build customer loyalty.
• Lead and create a winning team within the F&D department.
• Exceptional communication skills.
• Exceptional leadership skills to create a winning team.

Responsibilities

• Manage all Food and Drink floor operations.
• Maintain exceptional levels of customer service.
• Ensure staffing levels cover business demands.
• Recruit, manage, train and develop the F&D team.
• Maintain communication across hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Coach and train the F&D team on an ongoing basis.
• Lead meetings and generate post-meeting minutes.
• Manage staff performance in line with policies.
• Recruit, develop and train the F&D team.
• Assist other departments as needed.

Skills

Strong knowledge of hotel & Food & Drink management

Record of success in Food and Drink

Exceptional communication skills

Exceptional leadership skills

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

Responsibilities

An Assistant Food & Drink Manager is responsible for managing all Food and Drink Operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing? As an Assistant Food & Drink Manager, you will be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Drink floor operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that coaching and training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the F&D team
• Assist other departments wherever necessary

Qualifications

What are we looking for? An Assistant F&D Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel & Food & Drink management
• Record of success in Food and Drink, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

Brand and Locations

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Work Locations: The Waldorf Hilton, London

Schedule: Full-time

Brand: Hilton Hotels & Resorts

Job: Bars and Restaurants