Assistant Facilities Manager

CBRE; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE, Inc. is seeking an Assistant Facilities Manager to provide advanced operational support and day-to-day supervision within the Facilities Management function.

You will coordinate with clients, vendors, contractors, landlords, and occupiers to ensure work orders and facility services are delivered efficiently and effectively. This role supports asset management and building operations while assisting Property Managers with repairs, maintenance, and investment plans.

Qualifications

• 5+ years of relevant job-related experience.
• Previous shift manager or supervisory experience preferred.
• Thorough understanding of accounting fundamentals.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide supervision, performance feedback, and mentoring to team members.
• Lead by example and model behaviours consistent with CBRE RISE values.
• Support the team in applying established practices, procedures, and operational standards.
• Resolve complex issues and determine appropriate solutions to achieve team objectives.
• Ensure individual and team performance positively contributes to customer objectives.
• Build consensus and support effective collaboration across stakeholders.
• Act as the point of contact for escalated communications between landlords, occupiers, and service providers.
• Ensure procedures, policies, and reporting requirements are understood and implemented consistently.
• Allocate work orders and coordinate repair schedules based on service requests.
• Review work order data and prepare performance and progress reports for management.
• Review vendor-submitted work orders, proposals, department records, and related documentation for accuracy and compliance.
• Conduct inspections of rooms, furniture, and facilities to identify repair or refurbishment requirements.
• Troubleshoot and resolve minor office equipment malfunctions.
• Research new services, equipment, and appliances that may improve operations.
• Gather and analyse data to identify and resolve complex operational issues, including those with limited precedent.
• Recommend new techniques and process improvements where appropriate.
• Contribute to the performance of both the immediate team and closely connected operational teams.
• Identify opportunities to improve efficiency through enhancements to existing processes and solutions.

Skills

Leadership

Experience (5+ years)

Communication

Problem-solving

Analytical thinking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Purpose

As a CBRE Assistant Facilities Manager, you will provide advanced operational support and day-to-day supervision within the Facilities Management function. You will coordinate with clients, vendors, contractors, landlords, and occupiers to ensure work orders and facility services are delivered efficiently and effectively. This role supports the management of assets and building operations while helping Property Managers oversee repairs, maintenance activities, and investment plans.

What You’ll Do

• Provide supervision, performance feedback, and mentoring to team members.
• Lead by example and model behaviours consistent with CBRE RISE values.
• Support the team in applying established practices, procedures, and operational standards.
• Resolve complex issues and determine appropriate solutions to achieve team objectives.
• Ensure individual and team performance positively contributes to customer objectives.
• Build consensus and support effective collaboration across stakeholders.
• Act as the point of contact for escalated communications between landlords, occupiers, and service providers.
• Ensure procedures, policies, and reporting requirements are understood and implemented consistently.
• Allocate work orders and coordinate repair schedules based on service requests.
• Review work order data and prepare performance and progress reports for management.
• Review vendor-submitted work orders, proposals, department records, and related documentation for accuracy and compliance.
• Conduct inspections of rooms, furniture, and facilities to identify repair or refurbishment requirements.
• Troubleshoot and resolve minor office equipment malfunctions.
• Research new services, equipment, and appliances that may improve operations.
• Gather and analyse data to identify and resolve complex operational issues, including those with limited precedent.
• Recommend new techniques and process improvements where appropriate.
• Contribute to the performance of both the immediate team and closely connected operational teams.
• Identify opportunities to improve efficiency through enhancements to existing processes and solutions.

What You’ll Need

• High School Diploma or GED.
• 5+ years of relevant job-related experience.
• Previous shift manager or supervisory experience preferred.
• Thorough understanding of accounting fundamentals.
• In-depth knowledge of processes, procedures, systems, and concepts within facilities management or a related function.
• Basic knowledge of related job functions.
• Ability to communicate and explain complex concepts or sensitive information effectively.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent organisational skills and a highly inquisitive, problem-solving mindset.
• Strong analytical and mathematical capabilities.
• Ability to calculate and interpret complex figures, including percentages, discounts, and markups.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.