Assistant Employment Adviser (Worcester)

Seetec; Worcester; On-site; GBP 26,000; Full time

Job summary

A leading employability service provider is seeking an Assistant Employment Adviser in Worcester. You will conduct assessments, support job seekers, and help individuals overcome barriers to employment. The ideal candidate should have knowledge of the local labour market and experience in customer service. The role offers a competitive salary of £25,877.80 per annum plus excellent benefits, including generous leave and a healthcare cash plan.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension - 5% Employee, 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Access to retail discounts via BenefitHub

Qualifications

• Positive and engaging personality to help others.
• Good working knowledge of the local labour market.
• Fully IT literate with Microsoft Office and digital technologies.

Responsibilities

• Conduct initial assessments and identify barriers to employment.
• Source job opportunities and support marketing to employers.
• Provide regular support and advice to maintain employment.

Skills

Knowledge of the local labour market

Positive personality

Experience in a target driven environment

IT literacy in Microsoft Office

Experience in service delivery

Education

GCSE in English and Maths at Grade C or above

Job description

Responsibilities

• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Make initial outbound welcome calls to engage Participants following a referral to the scheme and sensitively handle any Participant concerns about joining the scheme or returning to work
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment, update records and book them onto follow-up meetings with their designated Employment Advisor.
• Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV's, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
• Act as a point of contact, provide telephone/online support to a caseload of in-work Participants.
• Provide regular reviews and ad-hoc support and advice to enable Participants to maintain employment-by ensuring effective and quality support is provided within the workplace.
• Work collaboratively with Employment Advisors to ensure that in-work plans are in place and undertaken, reviewing the achievement of SMART development targets.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service

Skills and Experience Essential

Do you have a positive and engaging personality, along with a genuine desire to help others on their journey back into employment? If so, then we could have the ideal role for you, as we're recruiting an Assistant Employment Adviser to join our amazing team!

• A good working knowledge of the local labour market in the specified geographical locations
• GCSE or equivalent in English and Math's at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of the employability industry
• Experience of working with people in the provision of 'information, advice & guidance'
• Full driving license to enable deployment across a specified geographical area (region), when required

Additional Information

SEETEC is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.

We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of "Ex-Offenders" can be found on our website under "About us". Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Seetec is an employee‑owned company delivering services - across the employment, skills and rehabilitation sectors - that unlock people's social and economic potential by helping them into work, develop new skills or turn away from crime.

Changing people's lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards. We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues - across offices in the UK and Ireland - are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous. Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support.

It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee‑owned businesses in the UK where every employee is a stakeholder in our collective success. We are a Disability Confident Leader and B‑Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status and are rated 'good' by Ofsted for our market‑leading training and skills delivery. With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people's lives and improve communities. We build our relationships on mutual respect: all employers, customers, and partners receive the same high‑quality service. We empower and inspire our customers to take ownership of their lives by giving them the right tools, support and opportunities to break down barriers and achieve their goals.

Benefits and Salary

We're offering a competitive salary of £25,877.80 p.a with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Schedule and Location

Location: Worcester. Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm.

Equal Opportunity Statement

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Seetec is an employee‑owned company delivering services - across the employment, skills and rehabilitation sectors - that unlock people's social and economic potential by helping them into work, develop new skills or turn away from crime.