Assistant Employment Adviser - (Torquay)

Seetec; Torquay; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan + Life Assurance

Annual Pay Review

Refer a Friend Scheme

BenefitHub discounts, cycle to work &/

Job summary

Seetec Group is seeking an Assistant Employment Adviser to support participants in finding and sustaining employment. You will work with Employment Advisers, assist with job-search, CVs, and applications, and help run job-club activities both one-to-one and in groups.

You will contribute to welcome meetings, assess barriers, coordinate follow-ups, and build signposting knowledge across the local area. This is a 37-hour, office-based role in Torquay with training and progression opportunities.

Qualifications

• Knowledge of the local labour market within the designated area.
• GCSE English and Maths (C/4 or above) or equivalent.
• Fully IT literate with Microsoft Office 365 and modern digital tools.
• Experience in a target-driven environment.
• Experience delivering services in line with quality standards.
• Experience of Information, Advice and Guidance (IAG).
• UK driving licence enabling deployment across a region when required.

Responsibilities

• Meet and strive to exceed performance targets and customer service standards.
• Make initial outbound welcome calls to engaged participants.
• Conduct welcome/intro meetings for individuals or small groups.
• Undertake initial assessments to identify barriers to employment.
• Organise job search and job club activities, including CVs and applications.
• Provide ongoing support to participants and act as a point of contact.
• Work with Employment Advisors to support SMART development targets.
• Identify local signposting services and signpost accordingly.
• Source job opportunities and assist with employer engagement activities.
• Market participants to employers and support pre-employment needs.
• Support participants with exit reports as they leave the programme.
• Participate in continuous service improvement.

Skills

Local labour market knowledge

GCSE English & Maths

IT literate (MS Office, Teams, Skype)

Target-driven experience

IAG / Information, Advice and Guidance

Full UK driving licence

Job description

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Job Role

Do you have a positive and engaging personality, along with a genuine desire to help others on their journey back into employment? If so, then we could have the ideal role for you, as we’re recruiting an Assistant Employment Adviser to join our amazing team!

The role of Assistant Employment Adviser is to support our participants to find and sustain employment. Working alongside our Employment Advisers, you’ll provide direct support to participants by supporting their job search and identifying appropriate self-development opportunities.

You’ll also organise and conduct job-club activities, either on a one-to-one or group basis, where you’ll help with CVs and job-applications.

We’re open to various backgrounds and experiences as we are able to provide superb on-the-job training. We’re not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a warm and welcoming experience to help our customers in their first steps back into employment.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future, and will also allow us to become better with your unique experiences.

In return for your dedication, knowledge, and commitment, we'reoffering a competitive salary of £25,877.80p.a with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career within the Seetec Group.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: This is an office-based role, working in Torquay
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Contract: Permanent
Closing Date: 25 November 2026

Key Responsibilities

• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Make initial outbound welcome calls to engage Participants following a referral to the scheme and sensitively handle any Participant concerns about joining the scheme or returning to work
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment, update records and book them onto follow-up meetings with their designated Employment Advisor.
• Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV’s, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
• Act as a point of contact, provide telephone/online support to a caseload of in-work Participants.
• Provide regular reviews and ad-hoc support and advice to enable Participants to maintain employment-by ensuring effective and quality support is provided within the workplace.
• Work collaboratively with Employment Advisors to ensure that in-work plans are in place and undertaken, reviewing the achievement of SMART development targets.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service

Skills and Experience

• Good working knowledge of the local labour market within the specified geographical area.
• GCSE (or equivalent) in English and Maths at Grade C/Level 4 or above.
• Fully IT literate, with experience using Microsoft Office applications, Microsoft 365 products, and modern digital technologies such as Microsoft Teams and Skype for Business.
• Experience of working in a target-driven environment.
• Experience of delivering services in line with contractual and quality standards.
• Knowledge of the employability sector.
• Experience of working with individuals and providing Information, Advice and Guidance (IAG).
• Full UK driving licence, enabling deployment across a specified geographical area/region when required.

Additional Information

SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.

We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.