Assistant Domestic Manager | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major healthcare institution in Liverpool is seeking an Assistant Manager for Estates & Facilities. The role involves providing administrative support, ensuring high service standards for cleaning services, and managing communications within the team. Ideal candidates will have strong customer service skills and relevant experience, emphasizing technical proficiency and adaptability. This role requires commitment to working occasionally on weekends and bank holidays, reflecting the dynamic requirements of healthcare management.

Qualifications

• Experience within a healthcare environment is beneficial.
• Excellent customer service and telephone manner are crucial.
• High IT skills, especially proficiency in Excel and other software.

Responsibilities

• Respond to communications, ensuring timely and accurate updates.
• Support internal quality systems and processes.
• Provide clerical support including reports and database maintenance.
• Work with the Facilities Management Team to ensure service standards.
• Manage team members’ diaries and correspondence.

Skills

Customer service excellence

Independent decision-making

Attention to detail

IT proficiency

Problem-solving skills

Tools

Excel

Healthcare management software

Job description

Assistant Manager – Estates & Facilities

Liverpool University Hospitals Estates & Facilities are seeking to recruit an Assistant Manager for our Royal Liverpool Hospital site. The Facilities team at LUHFT are a team that make a difference, so we are looking for a passionate and highly motivated person to join our busy team. You will be professional, hardworking and efficient, have an excellent customer service and telephone manner and be willing to use your initiative and work independently, have you got a ‘can do’ attitude and willing to go above and beyond to make a difference, if so this role offers just that.

Experience within a healthcare environment would be beneficial. In addition, due to the size and nature of the department, there may be occasional late finishes, and occasional weekend and bank holiday working. Flexibility is therefore essential.

Work Hours

37.5 hours per week, Monday – Friday.

Eligibility

This post is open to employees of the five LAASP organisations: The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre. By proceeding, you confirm that you are a current employee of one of these organisations. Confirmation will be sought for all successful applicants via an IAT. Offers will be withdrawn if the successful applicant is found not to be an employee of a LAASP organisation.

About the Trust

Liverpool University Hospitals NHS Foundation Trust are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16 800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630 000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7 200 babies in the UK’s largest single‑site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100 % single bedrooms and focuses on complex planned care and specialist services.

Key Responsibilities

• Respond to telephone, e‑mail and written communications ensuring timely and accurate completion of changes and requests.
• Set up new users, resolve issues, maintain processes and procedures and produce system reports.
• Support administration of internal quality systems and processes for the senior team, including data input/cleansing, analysis, presentation and report writing.
• Provide administrative and clerical support: word processing of correspondence and reports, updating and maintaining spreadsheets and databases, use of software packages and interrogating systems as required.
• Be a key member of the Facilities Management Team, working closely with managers and the wider Trust to ensure cleaning services are delivered in line with National Standards of Healthcare Cleanliness 2025 and the Trust’s required standards.
• Maintain high IT skills, create and maintain Excel spreadsheets and ensure timely completion of changes and requests relating to Health Roster.
• Maintain a configuration library, identify, record and track all documentation associated with a programme or project, maintaining version control.
• Support the production and tracking of project plans and associated reports in line with internal project governance standards, providing a quality control function for programme management.
• Develop standards to support the successful delivery of programmes and projects.
• Coordinate the preparation of agendas, papers, minutes and book venues, arrange meetings, seminars, training, travel and accommodation for team staff.
• Act as first point of contact on behalf of programme/project or other supported functions staff; field calls and provide information where appropriate.
• Manage team members’ diaries, monitor and sort incoming/outgoing correspondence, reallocate when necessary.
• Participate in the production of written procedures and protocols for within programme and project management support and administration and inform staff of such procedures and protocols.
• Provide a quality assurance role in respect of documentation and programme and project standards used.
• Support project teams with management of risks, issues and benefits, develop and maintain updated registers and ensure escalation as required.
• Liaise with external agencies and suppliers on behalf of the project office and project staff.
• Manage and adhere to the trust sickness and absence policy.

Qualifications

• Experience within a healthcare environment (beneficial).
• Excellent customer service and telephone manner.
• Strong initiative, independent decision‑making and ‘can do’ attitude.
• Good attention to detail, problem‑solving skills and logical thinking.
• Adaptability and flexibility, willingness to work occasional late finishes, weekends and bank holidays.
• High IT skills, proficiency in Excel and other software packages.

Application Deadline

This advert closes on Monday 22 Dec 2025.