Assistant Domestic Abuse Practitioner

Honeycomb Group; Slough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a compassionate individual to provide vital support to those fleeing domestic abuse. In this role, you will be the first point of contact for residents, ensuring they feel welcomed and informed about the resources available to them. Your responsibilities will include managing referrals, conducting risk assessments, and maintaining safety plans to protect vulnerable individuals and their families. This position offers the opportunity to make a significant impact in the community while working in a supportive and inclusive environment. If you are passionate about helping others and want to be part of a team dedicated to fostering positive change, this is the role for you.

Qualifications

• Good standard of education, e.g., GCSE English and Maths.
• Experience handling personal data in line with GDPR.

Responsibilities

• Deliver high-quality support to people fleeing domestic abuse.
• Manage referrals and carry out necessary risk assessments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Time management

Understanding of abusive relationships

Education

GCSE English and Maths or equivalent

Tools

Microsoft Office

GDPR compliance knowledge

Job description

You’ll work with the team to deliver high quality support and accommodation to people fleeing domestic abuse, including their children. You will be the first point of contact for external enquiries, referrals, admissions and to the residents residing in the refuge accommodation.

Job requirements

• Ensure customers feel welcome when they first move in and they are fully aware of the support they can access as well as their responsibilities within the accommodation.
• Provide customer-focused practical and emotional support.
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.
• Maintain customer focused safety plans and risk management plans to keep the customer and their family safe, all while keeping accurate records.
• Be the first point of contact at refuge and respond to any issues or emergencies.
• Assess any risk or safeguarding issues and respond appropriately, making sure that incidents are recorded appropriately.
• Support the team to meet void targets by turning rooms around ready for new customers to move in.

What we’re looking for

• A good standard of education, for example GCSE English and Maths or equivalent.
• Good ICT skills and familiar with Microsoft office.
• Experience of handling personal data, working in line with GDPR.
• A genuine understanding of people in abusive relationships. You’ll be their voice so you’ll need great communication skills to provide them with the best support to keep them safe.
• Great problem solving skills and the ability to think quickly on your feet.
• Able to work independently and remotely, being self-motivated with great time management. You’ll be able to meet deadlines and make and keep clear factual recordings of information.
• Hold Honeycomb Group’s missions and values and let them be at the heart of everything you do.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We will interview as we go and may close this vacancy early if we find the right candidate.

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.

Why choose us

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.