Assistant Director of Learning & Development

Maybourne; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Maternity & paternity pay

Travel loans

Room rate discount

F&B discount

Wellbeing programs

Employee assistance

Career development

Birthday day off

Long service awards

Staff restaurant

Job summary

Claridge’s in London is seeking an experienced Assistant Director of Learning & Development to lead and shape our learning strategy within the Human Resources team. You will design, deliver and champion development programmes across Claridge’s and Maybourne hotels, elevating guest service and staff capability.

The role emphasizes training delivery, inclusion, and collaboration with department heads to drive operational excellence.

Qualifications

• Facilitating learning and development programmes within Claridge’s and across the Maybourne.
• Training and programme delivery.
• Promoting learning and development at Claridge’s both internally and externally, on and off the job and for employees within the Hotel.
• Represent Claridge's externally through our school and college partnerships, championing early careers.
• Driving service and quality standards through targeted solutions.
• Working closely with department heads and departmental trainers to ensure operational excellence.
• Championing inclusion and wellbeing initiatives within the hotel.
• Ensuring that learning and development programmes are accessible for all.
• Leading the design and delivery of training programmes and departmental specific training initiatives.
• Design and delivery of creative and impactful short training sessions within the departments.

Responsibilities

• Provide intuitive service, with absolute understanding of our guests needs to support departments to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have immaculate personal presentation.
• Have excellent interpersonal skills and the ability to speak and deliver information to large groups of people.
• Have ideally worked within a similar role within a 5* luxury environment.

Job description

We are looking for an experienced Assistant Director of Learning & Development to join our Human Resources department at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos—generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Human Resources

The Human Resources department at Claridge’s is the place where every interaction shapes the hotel’s culture, and where colleagues are supported with the same care and respect extended to our guests. As part of the team, your days will be dedicated to attracting, nurturing and supporting exceptional talent and guiding and supporting colleagues and managers with discretion, empathy and clarity.

As Assistant Director of Learning & Development you will be responsible for:

• Facilitating learning and development programmes within Claridge’s and across the Maybourne.
• Training and programme delivery.
• Promoting learning and development at Claridge’s both internally and externally, on and off the job and for employees within the Hotel.
• Represent Claridge's externally through our school and college partnerships, championing early careers.
• Driving service and quality standards through targeted solutions.
• Working closely with department heads and departmental trainers to ensure operational excellence.
• Championing inclusion and wellbeing initiatives within the hotel.
• Ensuring that learning and development programmes are accessible for all.
• Leading the design and delivery of training programmes and departmental specific training initiatives.
• Design and delivery of creative and impactful short training sessions within the departments.

Successful candidates will:

• Provide intuitive service, with absolute understanding of our guests needs to support departments to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have immaculate personal presentation.
• Have excellent interpersonal skills and the ability to speak and deliver information to large groups of people.
• Have ideally worked within a similar role within a 5* luxury environment

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour employee assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant employee recognition and award programme with generous prizes.
• Employee of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Timeless Elegance in Mayfair
Step into the heart of Mayfair and discover Claridge’s, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detail—from Afternoon Tea to cocktail hour—stirs the senses. There are many five-star hotels in London but nowhere quite like Claridge’s.