Amenities Attendant

Maybourne; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Excellent salary package

Family friendly policies including M&D

Holiday allowance increase after 3 and

Travel Season Ticket Loans

Pension Scheme

Subsidised wellbeing treatments

Flu vaccination vouchers

Eye test vouchers and glasses support

24-hour colleague assistance helpline

In-house training and development

Job summary

Maybourne's Claridge's in London seeks an Amenity Attendant for its In‑Room Dining team. You will present beautifully prepared dishes with grace and discretion, delivering memorable moments in the most intimate settings.

The role requires dedication to service excellence in a fast-paced, luxury hotel environment, and fluency in English. The position offers a competitive salary and extensive staff benefits across Maybourne properties.

Qualifications

• Demonstrate genuine dedication to Claridge’s and commitment to consistent quality.
• Provide intuitive service with understanding of guests' needs to create exceptional experiences.
• Experience in a similar role within a five-star or fine dining environment.
• You will be passionate about food and quality products and be a team player who is eager to learn and be challenged.
• Must be fluent in spoken and written English.

Responsibilities

• Provide prompt and professional service to colleagues and guests at all times.
• Prepare and deliver fruit platters and daily guest specials (e.g., champagne and chocolates) to rooms and suites.
• Deliver ice and keep track of all special deliveries.
• Liaise with other departments to prepare mise-en-place for daily specials.

Skills

Fluent English

Job description

We are seeking a motivated Amenity Attendant to join the Claridge’s In-Room Dining team.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

In Room Dining

Straight from the kitchen to the guest’s door, our In Room Dining department ensure our guests enjoy the classic Claridge’s experience in the privacy and comfort of their room. You will be presenting beautifully prepared dishes with grace, precision and discretion. Working within the In Room Dining department, you will have the chance to create memorable moments in the most intimate of settings.

As an Amenity Attendant you will be responsible for:

• Providing a prompt and professional service to colleagues and guests at all times
• Preparing and delivering the fruit platters and daily guest specials, such as champagne and chocolates to all the rooms and suites
• Delivering ice and keep track of all special deliveries made
• Liaising with the necessary departments in order to prepare the mis-en-place for the daily specials.

Successful candidates for our Amenity Attendant opportunity will:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
• Be motivated, creative and have worked in a similar role, within a five star or fine dining environment.
• You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
• Be fluent in spoken and written English

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Timeless Elegance in Mayfair
Step into the heart of Mayfair and discover Claridge’s, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detail—from Afternoon Tea to cocktail hour—stirs the senses. There are many five-star hotels in London but nowhere quite like Claridge’s.