Assistant Director - Academic Support Services

The Culinary Institute of America; Greystone; On-site; GBP 50,000 - 61,000; Full time

Job summary

The Culinary Institute of America (CIA) seeks an Assistant Director of Academic Support Services for the Greystone campus in St. Helena, CA.

This role manages operational educational support, disability services, and library support, supervising tutoring center staff and coordinating budgets and planning. You will work with the Director, Deans, and Department Directors to improve student retention and graduation outcomes through learning strategies and library programs, while ensuring

Qualifications

• Bachelor's Degree required.
• Two years of academic/student support experience required.

Responsibilities

• Oversee educational support functions for the Greystone campus, including disability services and library support.
• Supervise tutoring center staff and manage budgeting, planning and assessment.
• Collaborate with Directors and Deans to improve student retention and graduation outcomes.

Skills

Computer skills

Teamwork

Customer service

Confidentiality

Communication

Time management

Education

Bachelor's degree

Tools

MS Office

Word

Excel

PowerPoint

Job description

Assistant Director - Academic Support Services

Job Category: Academic Support Services

Requisition Number: ASSIS005747

• Posted : September 15, 2026
• Full-Time

Locations

Showing 1 location

Greystone
St. Helena, CA 94574, USA

Description

The hiring salary for this position is $75,000.

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!

As the benefits package at the CIA results in a significant value above the base hiring salary for this position, we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

POSITION SUMMARY

The Assistant Director Academic Support Services provides management of operational educational support functionsfor the Greystone campusof the Culinary Institute of America (CIA). These functionsinclude;academic support, disability services and librarysupport. The Assistant Director’s responsibilities include supervision, training, scheduling, and evaluation of the tutoring center employees as well as budgeting, planning and assessment, process management,andproject coordination for the Greystone campus. The Assistant Director works directly with the DirectorofAcademic Support Services, the Deans and Department Directors focusing on student retentionand graduation through the management of learning strategies center and campus library programs.

ESSENTIAL RESPONSIBILITIES

• Develop and implement appropriate goals, procedures andassist Director of Academic Support Services with creating policies. Collaborate with Senior Dean onbudget planning for the operations of the Library Learning Commons on the Greystone campus.
• Provide educational support servicesthat meet the needs oftoday'sdiverse learners.
• Manage the Student Academic Support needs on the Greystone campus and assist the Director of Academic Support Services on all three (3) campuses to ensure quality service isprovidedby directing and supervising peer tutors in the tutoring center.
• Collect data to predict future needs for academic supporttoprepare appropriate programs to meet the needs of CIA students.
• Provide individual academic support,guidance,and consultation to students and act as a mentor for students.
• Coordinate outreach and data collection for all CIA Caressupport services program, below 2.0, and academic probation students with continuous tracking and high touch outreach each academic block to all at-risk students and those within the 2.0-2.49 GPA range to support campus retention efforts.
• Work collaboratively with faculty and staff to update support service delivery, staffing patterns, and integration of information technology and print resources.
• Support the increase of student success outcomes by managing the student/peer tutoring program.
• Manage data collection, outreach, and tracking of students with outstandingServSafeexams, including monitoring of required tutoring hours and creating study work plans.
• Assistwithandimplement assessment of learning outcomes and tutoring effectiveness on the Greystone campus.
• Informally assess the needs of all disabled students who identify themselves to the College and students who seek help because they are experiencing academic difficulty.
• Ensure that each studentwith a disabilityhas proper documentation describingtheircondition.
• Determine from students’ documentation and interviews what accommodations are appropriate and reasonable for their program of study,monitorstheir progress throughout the curriculum,developsstudy aids to assist students in learning as well as to add to their resources of the LLC.
• Manage student library acquisitions and inventory.
• Any and allother duties as assigned.

REQUIRED QUALIFICATIONS

Education:

• Bachelor’sDegree.

Experience:

• Two(2) years of academic/studentsupport experience.

PREFERRED QUALIFICATIONS

• Experience working with remote or branch locations preferred.

REQUIRED SKILLS

• Strong computer experience, which must include the ability to work effectively with a variety of web-basedinformation systems and MS Office suite products, such as Word, Excel,PowerPoint.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Ability to use sound judgment and discretion in handling sensitive issues with confidentiality and discretion.
• Excellent written, verbal communication, and presentation skills required. Must have demonstrated ability in organizational, time management, problem solving and interpersonal skills.
• Must display a high level of energy and self-motivation.

WORKING CONDITIONS

• Must be available to work evenings and weekends based upon business needs.
• Regular work requires a great deal of sitting and standing for extended periods.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.