Projects Team Service Review Officer

Centrepoint; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Centrepoint, the UK's leading youth homelessness charity, is seeking a Projects Team Service Review Officer in London. This role involves conducting service reviews and ensuring high-quality support for vulnerable young people. The position offers a competitive salary, excellent training, and a range of staff benefits including annual leave and healthcare plans.

Benefits

25 days of annual leave, rising to 27 days

Healthcare cash plan

Private Medical insurance

Income protection

Employer pension contributions of 5%

Access to Cycle 2 Work loan scheme

Interest-free travel loan

Qualifications

• Skilled communicator, both verbally and written.
• Experienced in developing and undertaking quality assessments.
• Knowledgeable of current regulations for supported accommodation.

Responsibilities

• Conducting service reviews of supported accommodation services.
• Creating service review reports and action plans.
• Collaborating with colleagues to improve service quality.

Skills

Communication

Interpersonal skills

Quality assessments

Knowledge of safeguarding practices

Job description

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This range is provided by Centrepoint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Contract: Permanent Full-time

Salary: £28,980 to £34,543 per annum

Closing Date: 27th May 2025

Interviews will be held w/c 9th June 2025

Centrepoint, the UK’s leading youth homelessness charity, is looking for Projects Team Service Review Officer to join our Support and Housing Projects Team based in London.

About Us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

The role is part of the Support and Housing Projects Team, who are responsible for the development and oversight of the HOMES change programme. HOMES programme is a change implementation project that includes (but is not limited to) matters arising from Ofsted, support to Young People, environments, training, strategy & governance, systems and finance.

This role will take responsibility for arranging and conducting service reviews of our supported accommodation services.

Centrepoint operates a hybrid working model. The current requirement is a minimum of two days in the office per week, with the remaining days worked remotely. From 1 July 2025, this will increase to a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

About You

• A skilled communicator, both verbally and written.
• Have strong interpersonal skills.
• Experienced in successfully developing and undertaking quality assessments.
• Knowledgeable of current regulations and legislation requirements for supported accommodation providers.
• Experienced in working with models of support.
• Skilled in developing relationships across a variety of job roles.
• Knowledgeable of safeguarding practices in relation to young people and vulnerable adults.
  
  

What You’ll Be Doing

• Completion of service reviews utilising the Projects Team’s internal assessment framework.
• Creating psychologically informed service review reports to a high standard.
• Producing a comprehensive action plan for each support and housing service.
• Working collaboratively with colleagues from services and other internal teams
• Supporting the implementation of delivery changes that improve the quality of support that our Young People receive.
  
  

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan
  
  

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Projects Team Service Review Officer click ‘Apply’ now!

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