Assistant Customer Experience Manager

Derbyshire County Council; East Midlands; On-site; GBP 24,000 - 33,000; Full time

Job summary

Chesterfield Borough Council is seeking an assistant customer experience manager to join our cultural venues team and help launch our new venue 1435. You will oversee front-of-house operations at 1435 and the Winding Wheel Theatre, delivering an outstanding visitor experience.

The role requires managing customer assistants and volunteers, driving secondary sales across bar, catering, retail and merchandise, and ensuring efficient bar and catering operations.

Qualifications

• Experience managing staff in hospitality settings.
• Background in entertainment venues is beneficial.
• Hold a Personal License and relevant Food Hygiene/First Aid qualifications.

Responsibilities

• Manage front-of-house at 1435 and Winding Wheel Theatre.
• Supervise customer assistants and volunteers.
• Maximise secondary sales across bar, catering, retail and merchandise.
• Ensure efficient bar and catering operations.

Skills

Staff management

Hospitality

Education

Personal License Holder

Food Hygiene

First Aid

Job description

Closing date: 23 September 2026

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.

Chesterfield Borough Council is seeking an assistant customer experience manager to join our cultural venues team to launch our new venue 1435.

Your responsibilities will include managing the front of house at both 1435 and the Winding Wheel Theatre and delivering a superb customer experience for all visitors, this includes managing customer assistants, and supervising volunteers. You will ensure that all secondary sales income including bar, catering, retail and merchandise is maximised.

The successful candidate will ensure the efficient management of all bar and catering operations and have proven knowledge and experience in staff management and hospitality and have worked in entertainment venues. You will be a Personal License Holder and hold relevant qualifications in Food Hygiene and First Aid.

Provisional interview date: 8 October 2026