Assistant Conference and Events Operations Manager

Hilton; Wembley; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Competitive pay plus service charge

Go Hilton travel programme

50% F&B discount

Free meals on duty

28 days holiday (incl. bank holidays)

Employee Stock Purchase Programme (ES¿

Job summary

Hilton London Wembley is seeking an Assistant Conference and Events Operations Manager to oversee daily banquet operations and deliver memorable guest experiences at Wembley. You will coordinate with Food & Beverage, Event Services, and Housekeeping to ensure flawless events and staff performance.

Join Hilton London Wembley to lead a high-energy events team, maintain high standards of hospitality, and contribute to the light and warmth of our guest experiences at every function.

Qualifications

• Experience in events management or hospitality settings preferred.
• Strong leadership and teamwork skills are essential.
• Commitment to guest satisfaction and service excellence.

Responsibilities

• Delight our guests: bring an upbeat and friendly attitude to all guest interactions.
• Supervise execution of events: plan, organize, and execute banquet events.
• Ensure a flawless event setup: oversee function room setup to meet standards.
• Collaborate for success: communicate event details to relevant teams.
• Oversee event breakdown: ensure rooms are reset for next event.
• Manage team performance: schedule, supervise, coach, and recognise staff.
• Uphold regulatory standards: ensure health, safety, sanitation and alcohol awareness.

Skills

Guest relations

Leadership

Team supervision

Communication

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Conference and Events Operations Manager at Hilton London Wembley, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

How We’ll Help You Thrive

• Competitive pay – Earn up to £33,700 plus Service Charge, with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Supervise execution of events: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
• Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping
• Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event
• Manage team performance: Oversee banquet staff, including scheduling, supervision, coaching, and recognition
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.