CASUAL CONFERENCE & EVENTS WORKER

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Discounts

Pension

Employee assistance

Career development

Training programs

Job summary

Delta Hotels by Marriott Manchester Airport invites applicants to join our welcoming dining team. As a guest-focused hospitality professional, you will welcome guests, take orders, explain menu items, and coordinate with the kitchen to ensure timely delivery of food and beverages.

We value warmth, reliability, and clear communication. With at least 1 year in customer service, you will contribute to a positive dining experience and uphold safety and hygiene standards while supporting colleagues

Qualifications

• Minimum 1 year of related customer service experience.
• Strong communication and teamwork skills.
• Focus on hospitality and guest satisfaction.

Responsibilities

• Welcome guests with a warm, friendly demeanor and provide a positive dining experience.
• Take and serve orders accurately, ensuring quality and presentation.
• Explain menu items, ingredients, and preparation methods.
• Keep dining areas and service stations clean and organized.
• Coordinate with kitchen staff to ensure timely delivery of food and beverages.
• Handle guest inquiries and resolve complaints professionally.
• Promote restaurant services and specials to boost guest experience and sales.
• Follow safety and hygiene protocols to maintain a safe workplace.
• Assist with inventory and restocking as needed.
• Support teammates and work together to achieve goals.

Skills

Customer service

Communication

Teamwork

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.