Assistant Co-ordinator

RSM UK; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Co-ordinator to join their dynamic team in Milton Keynes. In this pivotal role, you will be responsible for managing multi-country outsourcing arrangements, ensuring deliverables are met, and maintaining effective communication with clients and internal teams. This position offers a unique opportunity to make a significant impact while working in a supportive and collaborative environment. With hybrid working options and a focus on employee wellbeing, this role is perfect for those who thrive in a fast-paced setting and are eager to contribute to a team dedicated to excellence.

Benefits

Hybrid and flexible working

25 days holiday

Financial wellbeing benefits

Access to 300+ courses

Qualifications

• Experience in a client-facing role with strong communication skills.
• Ability to multitask and manage high volumes of emails effectively.

Responsibilities

• Monitor deliverables and liaise with clients and teams for updates.
• Assist in preparing reports and managing client communications.

Skills

Client-facing experience

Communication skills

Problem-solving

Organizational skills

Multitasking

Team player

Tools

Compliance tracking tool

Reporting tools

Job description

Milton Keynes, Buckinghamshire, United Kingdom

We are searching for an experienced Assistant Co-ordinator.

Make an Impact at RSM UK

The role will form part of a team of project managers and project co-ordinators based in Milton Keynes who are responsible for monitoring, controlling and managing multi-country, multi-service outsourcing arrangements delivered through the firm’s global network. The team is responsible for the management of all significant multi-country outsourcing arrangements, working directly to client relationship holders in the UK and to RSM international teams globally.

You'll make an impact by:

• Reviewing the tracking tool on a daily basis, checking that all deliverables are on track and liaising with overseas teams and clients for updates. Proactively monitoring upcoming deadlines and anticipating when intervention is required.
• Assisting with the preparation of reports for client calls and meetings.
• Helping the team set up and manage the compliance tracking tool, including data entry and resolving system issues.
• Assisting with the management of client mailboxes, reviewing incoming e-mails and responding to clients and RSM’s international teams in a timely manner.
• Dealing with day to day queries, escalating more complex queries to the client coordinator or manager.
• Arranging meetings, booking meeting rooms, issuing meeting invites, taking meeting notes and collating action points.
• Assisting with issue resolution and escalating to senior team members for discussion with the client.
• Helping with the management of billing schedules, reconciling invoices and liaising with client and international teams on invoice queries.
• Assisting with engagement letters and liaising with internal teams and clients on queries.
• Ad-hoc administration for the wider team.

What we are looking for:

• Previous experience working in a client-facing role.
• Hands-on approach and practical outlook to problem solving, with a can-do attitude.
• Excellent communication and interpersonal skills.
• Ability to analyse and quickly understand processes.
• Proven ability to meet deadlines and work under pressure.
• Strong planning and organisational skills with the ability to prioritise tasks.
• Ability to multitask and manage a high volume of incoming e-mails.
• Ability to work within a motivated and fast-paced team.
• Good team player, process-oriented with a strong focus on output and delivery.

What we can offer you:

• Hybrid and flexible working.
• 25 days holiday (with the option of purchasing additional days).
• Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our in-house Talent Development team.

Working here

Thousands of personalities make up RSM and we believe the power of being you, is the power of being understood. Every member of our team brings unique insights and a passion for the middle market companies we champion.

As one of the world’s largest networks of audit, tax and consulting firms, we deliver the big ideas and services that help middle market organisations thrive. Our global network spans more than 120 countries, but our passion is always the same: to help our clients move forward with confidence.

At RSM, we care about our people, it’s what shapes us. No two people are the same, which is why our approach is tailored to their specific needs, beyond the nine-to-five.