Assistant Claims Handler

Kennedys; Taunton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Claims Handler to join their dynamic Insurance Division. This role offers an incredible opportunity to work on a diverse range of cases, providing excellent long-term progression. You will frequently work from home while also engaging with clients and colleagues in the Taunton and Bristol offices. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, ensuring exceptional service delivery to clients. Join a forward-thinking firm that values diversity and invests in your professional development, making a meaningful impact in the insurance sector.

Qualifications

• Experience in client liaison and customer service.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist in handling claims for professional and financial lines.
• Manage a satisfactory workload of own files.
• Build relationships and promote the Claims Team.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Decision Making

Relationship Building

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

• Salary:Competitive
• Office Region:United Kingdom
• Office Location:Taunton
• Division/Department:Insurance
• Working Pattern:Full Time - Perm
• Role Type:Hybrid

Kennedys is looking for an Assistant Claims Handler to join their Insurance Division. This is a fantastic opportunity to join a market leading team, working on a variety of different cases with excellent long term progression opportunities. You will be able to work from home frequently with travel to either the Taunton or Bristol office as and when required. Typically claims handlers work on a mixed portfolio of claims made against professionals on behalf of leading insurers, acting under a delegated authority for pre-litigated matters from first notification of loss to resolution.

Claims handlers continue to manage claims that fall outside of the delegated authority as an agent for the insurer client reviewing and managing panel appointment and reporting. Each claims handler will need to develop a broad knowledge of legal issues in respect of a variety of case types. The role demands the ability to understand and deliver a first class service to insurers and provide support to the relationship management of the client for the firm.

Team

Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, based in Taunton, Bristol, London and Ireland handle claims on behalf of major international insurers, brokers, managing general agents and insurer -led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.

Clients

• Surveyors
• Engineers
• Solicitors PI
• Insurance brokers
• Construction professionals
• Barristers
• Medical Malpractice
• Accountants
• International businesses
• ATE/BTE
• Contingency
• Directors & Officers.

Key Accountabilities

• Assisting in the Claims Handling of professional and financial lines in accordance with Kennedys Guidelines;
• Managing a satisfactory workload of own files;
• Preparing technical referrals including coverage and reserving recommendations for review by Senior Staff;
• Instructing and controlling external service suppliers, including external legal counsel. Panel firms and adjusters and monitoring expenditure;
• Ensuring full compliance with all Kennedys procedures and policies, service standards;
• Relationship building, developing Kennedys market recognition and promoting the Claims Team;
• Actively participating in and contributing to system and process improvements initiatives and innovations across the Kennedys Claims operation as required.

Required experience

• Liaison with clients, provision of customer service;
• Excellent verbal and written communication skills;
• Ability to solve problems and make decisions with limited direction;
• Self-starter who identifies and proposes solutions to problems;
• Team player;
• Ability to innovate and anticipate problem;
• Ability to identify Claims issues requiring escalation at an early stage;
• Ability to develop excellent working relationships with a variety of internal and external stakeholders;
• Microsoft Word, Excel, Power Point, Outlook;
• Effective communication and negotiating skills;
• Influencing and building relationships;
• Organisational and prioritising own workload.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Ourvaluesare at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles.A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebratediversity,empower our people and ensure everyone can bring their authentic selves to work.We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority.We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work.Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.