Assistant Claims Handler

Kennedys Law LLP; Taunton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Claims Handler to join its dynamic Insurance Division. This role offers a fantastic opportunity to work with a market-leading team on diverse cases, providing excellent long-term progression opportunities. You will manage claims under delegated authority, ensuring compliance with company guidelines while delivering first-class service to clients. The position allows for flexible working arrangements, with the ability to work from home frequently, making it ideal for those seeking a balanced work-life environment. If you are a proactive individual with strong communication skills and a passion for client service, this role could be your next career step.

Qualifications

• Experience in customer service and client liaison is essential.
• Strong communication and problem-solving abilities are required.

Responsibilities

• Assist in claims handling and manage a satisfactory workload of files.
• Build relationships and promote the Claims Team's market recognition.

Skills

Verbal and written communication skills

Problem-solving

Customer service

Organizational skills

Team player

Negotiating skills

Influencing skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Kennedys is looking for an Assistant Claims Handler to join their Insurance Division. This is a fantastic opportunity to join a market leading team, working on a variety of different cases with excellent long term progression opportunities. You will be able to work from home frequently with travel to either the Taunton or Bristol office as and when required. Typically claims handlers work on a mixed portfolio of claims made against professionals on behalf of leading insurers, acting under a delegated authority for pre-litigated matters from first notification of loss to resolution.

Claims handlers continue to manage claims that fall outside of the delegated authority as an agent for the insurer client reviewing and managing panel appointment and reporting. Each claims handler will need to develop a broad knowledge of legal issues in respect of a variety of case types. The role demands the ability to understand and deliver a first class service to insurers and provide support to the relationship management of the client for the firm.

Team

Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, based in Taunton, Bristol, London and Ireland handle claims on behalf of major international insurers, brokers, managing general agents and insurer-led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.

Clients

• Surveyors
• Engineers
• Solicitors PI
• Insurance brokers
• Construction professionals
• Barristers
• Medical Malpractice
• Accountants
• International businesses
• ATE/BTE
• Contingency
• Directors & Officers

Key Accountabilities

• Assisting in the Claims Handling of professional and financial lines in accordance with Kennedys Guidelines;
• Managing a satisfactory workload of own files;
• Preparing technical referrals including coverage and reserving recommendations for review by Senior Staff;
• Instructing and controlling external service suppliers, including external legal counsel, panel firms, and adjusters and monitoring expenditure;
• Ensuring full compliance with all Kennedys procedures and policies, service standards;
• Relationship building, developing Kennedys market recognition and promoting the Claims Team;
• Actively participating in and contributing to system and process improvements initiatives and innovations across the Kennedys Claims operation as required.

Required Experience

• Liaison with clients, provision of customer service;
• Excellent verbal and written communication skills;
• Ability to solve problems and make decisions with limited direction;
• Self-starter who identifies and proposes solutions to problems;
• Team player;
• Ability to innovate and anticipate problems;
• Ability to identify Claims issues requiring escalation at an early stage;
• Ability to develop excellent working relationships with a variety of internal and external stakeholders;
• Microsoft Word, Excel, PowerPoint, Outlook;
• Effective communication and negotiating skills;
• Influencing and building relationships;
• Organisational and prioritising own workload.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.