Assistant Change Coach

TN United Kingdom; England; On-site; GBP 23,000 - 26,000; Full time

Job summary

An established industry player is seeking an Assistant Change Coach to support individuals in maintaining employment. This role involves engaging with participants, conducting assessments, and organizing Job Club activities. The ideal candidate will possess strong communication skills, adaptability, and a commitment to equal opportunities. Join a dynamic team dedicated to making a positive impact in the community while developing your skills in a supportive environment. This is a fantastic opportunity to contribute to meaningful work and support individuals on their journey to employment.

Qualifications

• Experience in outcome-driven environments.
• Understanding of behavior change principles.

Responsibilities

• Assist Change Coaches in conducting induction sessions and running Job Clubs.
• Make outbound calls to engage participants and conduct assessments.

Skills

Effective questioning skills

Analytical Thinking & Problem Solving

Effective Communication

Empowers and Inspires Others

Adaptable and Resilient

Education

GCSE or equivalent in English and Maths at grade C or above

Willingness to undertake relevant training

Tools

ICT systems

Job description

The provided job description contains relevant information but suffers from formatting issues and some redundant content. Below is a refined version that improves readability and removes unnecessary repetitions:

Assistant Change Coach, Brighton and Hove

Client: Maximus

Location: Brighton and Hove, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d57fe771008a

Job Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

General Information

Maximus is a global organization specializing in providing health and employment services to millions annually. In the UK, we employ around 5,000 people delivering impactful services such as assessments, health services, employability programs, and support for individuals.

Role Overview

Assist Change Coaches in conducting induction sessions, running Job Clubs, and troubleshooting to support individuals in maintaining employment. Responsibilities include:

• Making outbound calls to engage participants.
• Conducting welcome and introduction meetings, gathering identification, and completing administrative requirements.
• Undertaking initial assessments, updating records, and scheduling follow-ups.
• Handling customer concerns sensitively.
• Organizing Job Club activities at various locations.
• Supporting recruitment campaigns and providing information, advice, and guidance.
• Visiting employers to resolve 'settling-in' issues.
• Supporting employment training needs, including travel training.
• Promoting health & safety and maintaining accurate records.
• Supporting re-engagement activities and office responsibilities.
• Working flexibly across different locations and supporting team activities.
• Participating in continuous improvement and promotional activities.
• Upholding safeguarding, data protection, and organizational values.

Salary: Non-London £23,400 - £25,700; London £25,643 - £28,200

Competencies

Essential:

• Empowers and Inspires Others
• Adaptable and Resilient
• Effective Communication
• Analytical Thinking & Problem Solving

Desirable:

• Emotional Intelligence
• Customer Care
• Planning & Organising
• Teamwork

Knowledge, Experience, and Skills

Essential:

• Effective questioning skills
• Experience in outcome-driven environments
• Proficiency with ICT systems
• Understanding of behavior change principles

Desirable:

• Experience working with individuals with complex needs, disabilities, or health conditions
• Experience with unemployed populations and customer service
• Knowledge of barriers to employment and welfare-to-work policies
• Experience recording customer data

Education/Training

Essential:

• GCSE or equivalent in English and Maths at grade C or above
• Willingness to undertake relevant training

Desirable:

• Membership of IEP

Other Relevant Factors

Essential:

• Commitment to equal opportunities and anti-discriminatory practices
• Ability to work within policies, procedures, and health & safety legislation
• Commitment to safeguarding protocols

Physical Requirements

• Ability to perform duties with reasonable adjustments
• Mobility to meet job requirements
• Eligible to work in the UK