Centre Manager

HiQ Tyres and Autocare; Evesham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Employee discounts across HiQ Group

Training and development opportunities

Company sick pay

Refer a Friend scheme

22 days' annual leave

Job summary

HiQ Tyres & Autocare is seeking an experienced Centre Manager to lead day-to-day operations, drive sales, and develop a high-performing team in a busy automotive centre. You will be responsible for customer service, stock control, and ensuring efficient centre performance.

The role requires strong leadership, commercial awareness, and a passion for delivering excellent service in a fast-paced environment.

Qualifications

• Experience managing a fast-fit centre or vehicle dealership.
• Strong commercial awareness with cost and profitability focus.
• Proven leadership and team development abilities.
• Excellent organisational and planning skills.
• Customer-focused with proactive problem solving.

Responsibilities

• Take overall responsibility for the day-to-day management and smooth running of the centre.
• Lead, motivate and develop the team to deliver high standards of performance and customer service.
• Ensure the team is resourced, trained and equipped to meet business needs.
• Set objectives and monitor performance against KPIs and targets.
• Drive sales, turnover and profitability while managing costs and margins.
• Identify opportunities to improve business performance and maximise efficiency.
• Create a positive working environment and manage performance.
• Oversee stock levels, merchandising and high centre standards.
• Build relationships with customers and local businesses.

Job description

HiQ Tyres & Autocare has an exciting opportunity for an experienced Centre Manager to join our team.

This is a full-time, permanent position, working Monday to Friday, 8:30am – 5:30pm, with a half-day finish on Saturdays.

We're looking for a confident and experienced manager with a strong automotive background who can take responsibility for the day-to-day running of the centre, lead and develop the team and drive business performance. You'll need to be commercially minded, organised and passionate about delivering excellent customer service while ensuring the centre operates efficiently and profitably.

What will you be doing?

As Centre Manager, your responsibilities will include:

• Taking overall responsibility for the day-to-day management and smooth running of the centre.
• Leading, motivating and developing the team to deliver high standards of performance and customer service.
• Ensuring the team is appropriately resourced, trained and equipped to meet business and customer requirements.
• Setting clear objectives and monitoring performance against operational and sales targets.
• Driving sales, turnover and profitability while managing costs and margins.
• Identifying opportunities to improve business performance and maximise operational efficiency.
• Creating a positive working environment where achievements are recognised and performance is managed effectively.
• Managing stock levels, merchandising and ensuring the centre maintains high standards.
• Building strong relationships with customers, local businesses and key stakeholders.
• Taking a proactive approach to customer service and maintaining high levels of customer satisfaction.
• Ensuring all colleagues follow company policies and procedures, particularly in relation to health and safety.
• Overseeing administration and operational processes to ensure the efficient running of the centre.

What are we looking for?

To be successful in this role, you'll need:

• Previous management experience within the automotive industry, ideally in a fast-fit centre or recognised vehicle dealership.
• Proven experience leading and managing a team within a fast-paced operational environment.
• Strong commercial awareness and experience managing costs, margins and profitability.
• The ability to drive sales, improve performance and deliver against business targets and KPIs.
• Strong leadership skills, with the ability to motivate, develop and manage a team.
• Excellent organisational and planning skills, with the ability to manage competing priorities.
• A proactive approach to problem-solving and continuous improvement.
• Strong communication skills and the ability to build positive working relationships with customers, colleagues and stakeholders.
• A passion for the automotive industry and delivering excellent customer service.

What do we offer?

We want our colleagues to enjoy working with us and have opportunities to develop their careers. Our benefits include:

• Uncapped monthly bonus scheme.
• Generous employee discounts across HiQ Group services.
• Training and development opportunities, including EV & Hybrid, MOT Testing Licence and REACT training.
• Company sick pay.
• Refer a Friend scheme.
• 22 days' annual leave plus UK bank holidays.

About HiQ Tyres & Autocare

HiQ Tyres & Autocare is owned by Goodyear, one of the world's best-known and most respected tyre brands.

With plans to continue growing our retail network and expanding our offering, there's never been a better time to join us. You'll have the opportunity to develop your career, be part of an established automotive brand and contribute to the continued success of our business.