Assistant Business Manager - Penhaligon's Harrods

PUIG; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

Join a dynamic and creative team as a Team Leader at a prestigious fragrance retailer. This part-time role offers the opportunity to lead and inspire a sales team while delivering exceptional customer experiences. You'll analyze sales data to drive strategies, motivate team members, and ensure client satisfaction. With a focus on brand loyalty and customer engagement, you'll play a key role in maintaining high standards and achieving sales targets. Be part of an international company that values creativity and growth, offering a competitive benefits package and a welcoming work culture.

Benefits

Employee Discount

Learning and Development Opportunities

Company Events

Well-being Initiatives

Qualifications

• Experience in retail sales and team leadership.
• Strong communication and interpersonal skills.

Responsibilities

• Analyze sales reports and set strategies to meet business needs.
• Motivate and train sales team members to achieve goals.
• Ensure the highest level of customer service is provided.

Skills

Sales Analysis

Team Motivation

Customer Service

Client Management

Cash Control Procedures

Job description

The Opportunity

We have an exciting role as a Team Leader to join our Penhaligon's Harrods team. The working schedule is part-time, working 5 days per week (37.5 hrs), Monday to Sunday. A Puig Retail Fragrance Consultant achieves sales targets while promoting our brands by delivering a unique experience to customers, anticipating their needs, and exceeding their expectations. You will develop and increase brand awareness and build customer loyalty, maintaining the standards and expectations of the store group retailer where you will be based. You will achieve sales targets while promoting Puig brands through exceptional customer experiences.

What you'll get to do

• Analyze sales reports and data to determine business needs and set strategies.
• Motivate sales team members to meet sales and productivity goals.
• Ensure all Fragrance Consultants provide the highest level of customer service.
• Assist in managing the client database and use this information to increase sales and client contact.
• Resolve client problems and complaints efficiently.
• Support and assist in team member training.
• Understand and execute cash control procedures, including bank deposits, safe funds, and petty cash.
• Collaborate with the Store Manager on staffing, risk management, security, cash controls, and inventory management.
• Assist in merchandising and ensure the execution of effective strategies.

We'd love to meet you if you have

• An entrepreneurial, creative, and welcoming work culture.
• A range of learning and development opportunities.
• An international company with opportunities to grow.
• A competitive compensation & benefits package.
• Company events and well-being initiatives.
• Employee discount on our products.

A few things you'll love about us

• An entrepreneurial, creative, and welcoming work culture.
• A range of learning and development opportunities.
• An international company with opportunities to grow.
• A competitive compensation & benefits package.