Assistant Business Manager

Charlotte Tilbury Beauty Ltd; Cambridge; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in the beauty sector is seeking an Assistant Business Manager to drive sales and deliver exceptional customer experiences. In this dynamic role, you will lead a motivated team, support operational excellence, and embody the brand's values. With a focus on strategic planning and commercial success, you'll have the opportunity to influence the customer journey and create a positive team culture. Join a vibrant company that values creativity and innovation, and be part of a journey that empowers everyone to feel beautiful. This is your chance to shine in a rewarding and fast-paced environment!

Benefits

Structured induction programme

Structured career development

Exclusive product launches

Rewards platform

Life assurance

Birthdays off work

Team sales incentives

Qualifications

• Retail management experience is essential for this role.
• A genuine passion for the beauty industry is required.

Responsibilities

• Drive financial results and exceed sales targets.
• Coach the team to ensure exceptional customer service.
• Maintain visual merchandising and hygiene standards.

Skills

Retail management

Customer service

Commercial acumen

People management

Strategic planning

Job description

Assistant Business Manager, John Lewis & Partners Cambridge

Full-time, permanent position

About the Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About Your Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day-to-day operations on counter. Not only do you dare to dream it – you dare to do it.

As a Assistant Business Manager you will

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow-up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!