Assistant Branch Manager - Fishponds

SCRIVENS LTD; Bradley Stoke; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Career development opportunities and培训

Staff discounts on optical and hearing

Supportive and inclusive team

28 days annual leave including bank

Generous staff discount

Job summary

SCRIVENS LTD is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance.

You will help manage daily operations, support sales targets for optical and hearing products, and ensure high standards of service and clinical care. A strong focus on leadership, organisation, and staff development is essential.

Qualifications

• Experience in retail or healthcare environments is preferred.
• Strong customer service and sales abilities are required.
• Ability to lead, motivate and support a team under pressure.
• Organised and reliable with good IT and POS familiarity.

Responsibilities

• Assist in managing daily branch operations and service flow.
• Motivate the team to achieve branch sales targets for optical and hearing products.
• Deliver excellent customer service with professionalism and empathy.
• Assist in staff training, coaching and performance management.
• Maintain stock levels, merchandising and branch presentation to standards.
• Coordinate local marketing initiatives and promotions.
• Step in as acting Branch Manager when needed, including opening/closing.

Skills

Customer service

Sales

Interpersonal skills

Leadership

Team motivation

Organisational skills

Reliability

IT skills

POS system familiarity

Tools

POS Systems

Job description

About the role

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy
• Assist in staff training, coaching, and performance management
• Manage stock levels, merchandising, and branch presentation to company standards
• Help coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening and closing the branch

What were looking for

We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.

What we offer

• Competitive salary and bonus scheme
• Career development opportunities and structured training
• Staff discounts on optical and hearing products
• Supportive and inclusive team environment
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme