Assistant Branch Manager

City Plumbing; Woking; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Bonus

Discounts & cashback

Life assurance

Flexible working

Mental health support

Career development

Job summary

City Plumbing is seeking an Assistant Branch Manager to support daily branch operations, drive sales, and build trusted relationships with trade and retail customers. You will report to the Branch Manager and help maximise profitability while maintaining a safe, inclusive team environment.

You will identify growth opportunities, promote a proactive sales culture, and contribute to a dynamic branch team focused on delivering on promises to customers and exceeding expectations.

Qualifications

• Must demonstrate tenacity and resilience.
• Pro-active sales mindset with ability to win and grow business.
• Experience with customer relationship management and partnerships.
• Excellent communication skills in customer interactions.
• Self-driven and able to work autonomously or in a team.
• Ability to interpret basic financial and statistical information.

Responsibilities

• Manage the team and resources in the Branch Manager's absence.
• Support Branch Manager to meet/exceed sales targets.
• Oversee sales office, purchasing and stock control.
• Maximise margin and net profit.
• Ensure safety and compliance within the branch.
• Build and maintain relationships with trade and retail customers.
• Leverage prior sales experience while bringing a positive attitude.

Skills

Tenacity

Sales driven

CRM experience

Communication skills

Self-motivation

Financial awareness

Job description

The Role:

As an Assistant Branch Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Assistant Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

#GoWithYourFlow

Come and join us as a results driven Assistant Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.

Key Responsibilities

• Effective management of the team and resource in the absence of the Branch Manager
• Assisting the Branch Manager to profitably meet and exceed the branch sales targets
• Managing the sales office, branch purchasing and stock control
• Maximising margin and net profit
• Keeping everyone safe
• Build and maintain relationships with new and existing trade and retail customers
• Previous sales experience in a similar environment is preferable, but the right positive attitude is more important

You:

As an Assistant Branch Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.

Skills and competencies

• Tenacity and resilience
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
• Experience of customer relationship management and developing a true partnership approach
• Excellent communication skills
• Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
• Ability to interpret basic financial and statistical information

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.