Assistant Branch Manager

Bennett & Son Ltd.; Welwyn Garden City; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bennetts is looking for an Assistant Branch Manager in Welwyn Garden City to help run the branch under the Branch Manager. You will support sales, logistics and customer service, lead a small team, and drive branch performance.

The role requires strong leadership, knowledge of automotive parts or services, and a track record of delivering excellent service and achieving targets. A full UK driving licence is essential.

Qualifications

• Previous supervisory or senior sales/operations experience.
• Strong knowledge of car parts or automotive servicing.
• Proven leadership and team management ability.
• Excellent communication and customer service skills.
• Commercial awareness with sales-target experience.
• Well-organised with strong time-management.

Responsibilities

• Support Branch Manager in daily operations including sales, logistics, and customer service.
• Lead, motivate, and develop branch staff.
• Maintain high standards of customer service.
• Monitor KPIs and profitability targets.
• Assist with stock management and ordering.
• Manage delivery schedules and distribution of parts.
• Handle customer queries and complex sales.
• Ensure health & safety and policy compliance.
• Act as Branch Manager when required.
• Contribute to local marketing and trade account development.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Time management

Stock control

IT literacy

Tools

Stock control systems

MS Office

Job description

About The Role

As an Assistant Branch Manager you will support the day-to-day running of our busy branch. Working closely with the Branch Manager, you will help manage operations, support the sales, and ensure high levels of customer satisfaction and branch efficiency.

This role requires strong leadership, good knowledge of automotive parts or services, and the ability to drive both operational performance and team development.

Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm

Key Responsibilities:

• Support the Branch Manager in daily operations, including sales, logistics, and customer service
• Help lead, motivate, and develop branch staff
• Ensure high standards of customer service are delivered consistently
• Monitor and help achieve sales targets, KPIs, and profitability goals
• Assist with stock management, ordering, and stock control
• Help manage delivery schedules and ensure timely distribution of parts
• Handle customer queries, complaints, and complex sales
• Ensure compliance with health & safety and company policies
• Step in as acting Branch Manager when required
• Contribute to local marketing and trade account development initiatives

Requirements:

• Previous experience in a supervisory or senior sales/operations role
• Strong knowledge of car parts, automotive servicing, or related products
• Leadership and team management skills
• Excellent communication and customer service abilities
• Commercial awareness and experience working to sales targets
• Strong organisational and time-management skills
• Punctual, reliable and trustworthy
• IT literate with experience using stock control or sales systems
• Full UK driving licence

About Us

Bennetts is a third-generation family business, founded in1954, and built on strong values of value and customer service. While thecompany has grown significantly, those principles remain at its core.Today, the L Bennett and Sons Group operates across the UK,supplying car parts, tools, and workshop equipment to both trade and publiccustomers, from independent garages to main dealers and specialists. With over 55branches and growing, over £30 million in stock and a fleet of 350+ vehicles,Bennetts supports everything from routine servicing to complex repairs.As an independent, family-owned business, Bennetts reinvestsin its people, infrastructure, and systems, enabling quick decisions andconsistent service. Looking ahead, Bennetts remains focused on qualityproducts, dependable service, and supporting workshops with confidence, stayingtrue to the values that have driven its success for over 70 years.