Assistant Branch Manager

Huws Gray; Sunderland; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Company bonus scheme

Contributory pension

Staff discounts

Training and development programmes

Travel discounts

Life assurance

Job summary

Huws Gray in Sunderland is seeking an Assistant Branch Manager to support the Branch Manager and help run the branch safely, smoothly, and to a high standard every day.

You’ll lead by example in customer service, health and safety, and compliance, coach colleagues, and ensure branch procedures are followed. Flexible working is available and training is provided to help you step up into a supervisory role.

Qualifications

• Experience in a customer-facing, operational, or sales environment
• Confidence to lead a team on a day-to-day basis
• Hands-on approach with a strong focus on standards and safety
• Strong communication skills and ability to stay calm under pressure
• Willingness to support others and take responsibility when needed

Responsibilities

• Support the Branch Manager in day-to-day running of the branch
• Act as main contact and lead the branch when the Branch Manager is away
• Lead by example to deliver high standards of customer service
• Ensure branch procedures, systems and ways of working are followed
• Be a visible role model for health, safety and compliance
• Coach and motivate colleagues
• Build strong customer relationships and resolve issues professionally
• Support branch performance, efficiency and profitability

Skills

Leadership

Customer service

Communication skills

Team supervision

Health and safety awareness

Job description

We're now looking for an Assistant Branch Manager to join the team at our Sunderland branch. This is a key operational role, supporting the Branch Manager and helping ensure the branch runs safely, smoothly, and to a high standard every day.

What you'll be doing:

• Supporting the Branch Manager in the day-to-day running of the branch
• Acting as the main point of contact and leading the branch when the Branch Manager is away
• Leading by example to deliver high standards of customer service
• Making sure branch procedures, systems, and ways of working are followed
• Being a visible role model for health, safety, and compliance
• Supporting, coaching, and motivating colleagues
• Helping build strong customer relationships and resolving issues professionally
• Taking practical action to support branch performance, efficiency, and profitability

You don't need to tick every box - if you've got the right attitude and are ready to step up, we want to hear from you.

Requirements:

• Experience in a customer-facing, operational, or sales environment
• Confidence to support and lead a team on a day-to-day basis
• A hands-on approach and a strong focus on standards and safety
• Good communication skills and the ability to stay calm under pressure
• A willingness to support others and take responsibility when needed
• Previous experience in a builders' merchant or a supervisory role is an advantage, but it's not essential - we'll support you with the training you need to succeed.

Flexible working

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We're the Huws Gray Group - home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre.

Across the UK, our branches support local communities with everything they need for building, improving, and creating - and that success is built on the dedication of our people.

At Huws Gray, we believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers.

We're proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road, or in one of our offices.

We're happy to explore flexible working options. Feel free to talk to us about this during the interview process. While we may not be able to meet every request, we'll always listen with an open mind - and there's no judgement in asking.

What's in it for you:

We believe great work should be recognised and rewarded. You can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth