Assistant Branch Manager

STARK Building Materials UK; Inverness; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

34 days holiday

Pension

Life Assurance

Work Perks - Reward Gateway

AvivaDigicare+ Workplace App

Car Salary Sacrifice

Cycle2Work

Benenden Healthcare

Refer a Friend

Wellbeing Centre

Job summary

Jewson, part of Stark UK, is seeking a Branch Supervisor in the Inverness area. You’ll support the Branch Manager, lead a small team, and ensure high levels of customer service and product availability.

This full-time role offers a competitive salary, holidays, pension and a strong focus on safety and efficiency, with opportunities to develop customer relationships and grow sales within the local market.

Qualifications

• Experience in a sales or supervisory role within building materials/merchanting.
• Passion for delivering outstanding customer service and building long-term relationships.
• Experience leading, coaching or supporting a team to achieve goals.
• Strong commercial awareness to identify opportunities and grow sales.
• Confident communicator with ability to motivate and manage situations.
• Organised with good IT skills and able to prioritise a busy workload.
• Proactive, hands-on approach and willingness to learn and improve.
• Commitment to Health & Safety and compliance.
• Full UK driving licence is essential; forklift licence advantageous.

Responsibilities

• Support the Branch Manager in day-to-day branch operations and lead the team when required.
• Build strong relationships with customers and provide expert advice to enhance service.
• Drive sales by developing new business and reactivating lapsed customers.
• Coach and motivate colleagues to maintain a high-performing, customer-focused team.
• Use local market knowledge to identify opportunities and support branch profitability.
• Ensure safe, efficient operations and compliance with company policies.
• Manage stock, coordinate deliveries and maintain product availability.
• Monitor branch performance against targets such as sales, margin and customer satisfaction.

Skills

Sales

Supervisory

Customer service

Commercial awareness

Communication

IT skills

Driving licence

Tools

Forklift licence

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people!We’renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00.

What You’ll Be Doing

• Supporting the Branch Manager in the day-to-day running of the branch, stepping in to lead the team whenever required.

• Building strong relationships with customers, understanding their needs and providing expert advice to deliver outstanding service.

• Driving sales by developing new business, growing existing accounts and re-engaging lapsed customers.

• Coaching, motivating and developing colleagues to create a high-performing, customer-focused team.

• Using local market knowledge to identify opportunities and support branch sales and profitability.

• Ensuring the branch operates safely, efficiently and in line with company policies and procedures.

• Managing stock, coordinating customer deliveries and helping maintain excellent product availability.

• Monitoring branch performance against key targets, including sales, margin, customer satisfaction and operational compliance.

• Championing Health & Safety and creating a positive culture where colleagues and customers come first.

What We’re Looking For

• Previous experience in a sales or supervisory role, ideally within the building materials, merchanting or trade sector.

• A passion for delivering outstanding customer service and building long-term customer relationships.

• Experience leading, coaching or supporting a team to achieve shared goals.

• Strong commercial awareness with the ability to identify opportunities to grow sales and improve branch performance.

• Confident communication skills and the ability to influence, motivate and manage challenging situations.

• Organised with good IT skills and the ability to prioritise a busy workload.

• A proactive, hands-on approach with a willingness to learn and continuously improve.

• A commitment to maintaining high standards of Health & Safety and operational compliance.

• A full UK driving licence is essential. Forklift licence, people management experience and knowledge of building materials are advantageous.

What’sin it for you:

• Competitive Basic Salary

• Performance Related Bonus

• 34 days holiday per year

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre via Work Perks

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Why STARK?

At Jewson we’reproud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers.We’rea friendly and collaborative team, passionate about what we do and committed to doing it well.

Ifyou’reready to take your career to the next level and join a team thatis dedicated to providinggreat service, we want to hear from you.

What’snext…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer anyinitialquestions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If yourequireadditionalsupport as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.