Assistant Branch Manager

GSF Car Parts; Haslemere; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

33 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension advice

Life assurance

Discounts from brands

Financial wellbeing products

Volunteer days

Training & career progression

Job summary

GSF Car Parts in Haslemere is seeking an Assistant Branch Manager to lead the Sales Advisor team and assist the Branch Manager with daily duties, driving sales and maintaining customer relationships.

You will monitor KPIs, provide coaching, and promote a solution-based approach while upholding high standards of service and appearance.

Qualifications

• Experience in a sales-driven environment with a focus on customer service.
• Ability to lead and motivate a diverse team.
• Proactive approach to achieving branch targets.
• Experience with P&L management is desirable.
• Familiarity with MAM or Allicat is desirable.

Responsibilities

• Drive daily sales, margin and profit performance to meet budget.
• Measure and manage Sales Advisors against KPIs.
• Lead team communications, briefings and performance feedback.
• Recognise excellence and reinforce positive behaviours.
• Ensure high customer service standards and swift issue resolution.
• Support Branch Manager and maintain branch operations.

Skills

Team leadership

Customer service

Leadership by example

Interpersonal skills

P&L management

MAM/Allicat experience

Automotive knowledge

Target achievement

Job description

About The Role

At GSF Car Parts, our Assistant Branch Managers' passion to support the branch team and assist the Branch Manager with day to day duties is paramount. As the Assistant Branch Manager, you will be responsible for helping to lead, and work alongside the Sales Advisor team, boosting branch sales, customer relationships and hitting monthly sales targets.

Main Duties Include

• Daily Sales, Margin and Profit Performance to ensure the team/branch is staffed to deliver budget daily
• Measure and Manage Sales Advisors against their KPI’s
• Daily Communication with the Team to include team briefs, updates on performance and constructive feedback where customer standards aren’t being met
• Recognise excellence with constructive feedback and use positive communication to engage the team
• Engage the team to believe in achieving branch goals and challenge any disruptive behaviour
• Ensuring the team are delivering excellent customer service and continuously keeping the Branch Manager up to date
• Ensure our team delivers a solution where we have not met customer service requirements
• Instil a solution based customer service mentality

Working Hours

45 (average) hours Monday to Friday, including alternate Saturday working

About You

The ideal Assistant Branch Manager will have experience of working in a strong, sales, target driven environment, providing excellent customer service.

What You'll Need To Succeed

• Display qualities to manage and motivate a diverse team
• Driven to achieve
• Able to set high standards of work and appearance
• Be focused on delivering excellent customer service
• Confident and capable of leading by example
• Good interpersonal and leadership skills
• Ideally have experience of P&L Management, commercial management exposure
• Previous use of MAM or Allicat is desirable
• Automotive knowledge would be helpful, but isn't essential

What We'll Offer

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 33 days annual leave (including bank holidays)
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket. As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day. But what really sets us apart is our people. We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers. We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you. This is an exciting time to join GSF Car Parts. Make an impact. Grow with us. Do yourself proud!