Assistant Branch Manager

Brandon Hire Station; Exeter; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Salary sacrifice pension

Monday- Friday only (no weekends)

25 days annual leave plus bank/public.

Additional holiday purchase scheme

Free Tool Hire

Life Assurance cover 3x salary

Share save scheme

Eye care vouchers

Recommend a friend scheme

Learning & Development - in-house and外

Cycle to work scheme

Long service recognition

My VP discounts

Discounts on HP products

EE mobile contract discounts

Gym discounts

Health Shield discounts

Regit Assist 24/7 accident helpline

Job summary

Brandon Hire Station is the leading provider of tool and equipment hire in the UK, seeking an Assistant Branch Manager to support the Branch Manager and drive day-to-day operations. The role focuses on efficient hire desk management, timely delivery and collection, and ensuring workshop assets are well-maintained.

You will help maximise profitability while delivering exceptional customer service. Join a team committed to excellent standards, training, and developing colleagues, with

Qualifications

• Experience in a similar tool hire environment.
• Experience in a supportive role.
• Excellent communication skills demonstrated in a customer-facing role.
• Strong administration and organizational skills.
• Ability to lead and motivate a team in a fast-paced branch.
• Focus on delivering exceptional customer service and timely deliveries.

Responsibilities

• Support the Branch Manager and team in day-to-day duties.
• Supervise the hire desk and driver schedules for efficient deliveries and collections.
• Support the workshop ensuring assets are in good working order and repairs are managed.
• Maintain awareness of P&L with a proactive approach to maximising profitability.
• Assist in compliance of branch operations and handle administrative duties.
• Ensure branch colleagues are trained and developed to perform their roles.

Skills

Exceptional communication

Customer service

Change management

Attention to detail

Relationship building

Motivational leadership

Working under pressure

Administration skills

Initiative

Tool hire experience

Supportive team experience

Job description

Become part of our amazing operational branch team as an Assistant Branch Manager and help us maintain our place as the Nation's leading Tool hire business., As an Assistant Branch Manager in Brandon Hire Station, you'll provide full support to the Branch Manager, ensuring the efficient running of the branch on a day-to-day basis. Our ethos is that our assets are available for hire when customers need them, to deliver and collect safely on time, every time. The role of Assistant Branch Manager is also pivotal in ensuring that the whole team can deliver this exceptional service to the customers.,

• Supporting the Branch Manager and team in day-to-day duties
• Supervise the hire desk and driver's schedules ensuring efficient delivery and collection of all assets
• Supporting the workshop ensuring all assets are in good working order and any repairs are managed effectively
• Awareness of P&L of the branch with a pro-active approach to maximising this
• Assist in the sound compliance of the branch supporting all administrative duties
• Ensure branch colleagues are trained and developed effectively to be able to carry out their roles
• Experience of working in a similar tool hire environment
• Experience of working in a supportive role
• Exceptional communication skills
• Passion for delivering excellent customer service
• Effectively manage change and be flexible
• Good attention to detail with a high level of accuracy
• Capable of building strong relationships
• Positive role model and strong Motivator
• Ability to cope under pressure in a high-volume environment & multitask
• Excellent administration skills - able to demonstrate a high level of accuracy
• Ability to work on own initiative

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

• Competitive salary
• Salary sacrifice pension
• Monday- Friday only (no weekends)
• 25 days annual leave, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining