Assistant Box Office Manager, O2 Apollo

Live Nation Entertainment; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks an Assistant Box Office Manager to enhance customer experiences at a prestigious venue. This role involves providing exceptional service, managing ticket sales, and collaborating with various stakeholders to ensure smooth operations during live events. Ideal candidates will thrive in a dynamic environment, showcasing their passion for live entertainment while maintaining high standards of service. Join a team dedicated to creating unforgettable experiences and fostering an inclusive culture where every team member's contributions matter.

Qualifications

• Experience in a box office environment within the live entertainment industry.
• Proven track record in customer service and proficiency in Microsoft Office.

Responsibilities

• Support an efficient box office service and maintain relationships with clients.
• Ensure accurate sales of ticketed events and handle financial reporting.

Skills

Customer Service

Digital Ticketing Platforms

Microsoft Office

Communication Skills

Job description

Job Summary:

Venue: O2 Apollo Manchester

Company: Live Nation (Music) UK Limited

Location: Manchester

Reports to: General manager

Working hours: Full-time

Role

The assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venues and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.

Our team

O2 Apollo Manchester is a prestigious, Grade II Listed building in the heart of the city, famed for its live music and comedy performances where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to our innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

• Experience in a box office environment within the live entertainment industry
• Knowledge in using digital ticketing platforms
• Proven track record in customer service
• Proficient in Microsoft Office packages
• Good communication and diplomacy skills

What we need

• Client and customer service experience
• Enthusiasm for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser with clear attention to detail

What you’ll be doing

• Support an efficient and smooth box office service
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• High quality customer service
• Maintain first-rate relationships with clients, partners and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Make sure all paperwork and reporting is completed and professionally retained
• Supervise casual box office employees as required
• Proactively administer all accessible ticketing requirements and communications
• Financial reporting and administration Reconciliation and cash management
• Maintain ticket stock and Ticketmaster equipment
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Reality check

While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five, and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.

The Company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: 12th May 2025. We reserve the right to close applications at any time.

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