Assistant Block Manager

Dexters; Greater London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Dexters in Central London is seeking a Leasehold Administrator to manage leasehold matters and support the Property Management team. You will liaise with leaseholders, residents and contractors, ensuring timely responses and accurate information.

The role requires strong communication, numeracy and literacy, with experience in leasehold law considered an advantage. IRPM training will be provided and the office is based centrally.

Qualifications

• Experience in leasehold management or property administration is preferred.
• Good communication and client-facing skills are essential.
• Comfortable with tight deadlines and multi-tasking.
• Basic knowledge of leasehold covenants and service charges is advantageous.

Responsibilities

• Act as contact for leaseholders, residents and contractors via phone, email and portals.
• Provide administrative support to Property Management team.
• Coordinate high-level leasehold maintenance issues with facilities.
• Collaborate with accounts and block managers for monthly client updates.
• Review maintenance and propose preventative measures.
• Conduct property visits and support safety audits.
• Manage leaseholder liaison meetings and licenses/consents admin.
• Assist with building insurance claims and LPE1 forms.
• Support covenant breach management and portfolio integration.

Skills

Honesty & reliability

Driven & self-motivated

Confident & diplomatic

Work under pressure

Strong communication

Customer service

Literacy & numeracy

Leasehold knowledge

Education

Relevant property management coursework or experience

Tools

Excel

Word

Job description

Reporting to the Property and Senior Property Manager the ideal candidate will be responsible for all aspects of leasehold management and building positive working relationships. Working to tight deadlines and being communicative and responsive are key skills for this role and working to achieve the company’s vision and goals.

A good working knowledge of leasehold Law would be an advantage.

IRPM membership and training will be provided

Salary: £32,000-£38,000

Location: Central London

Hours: Monday-Friday 8.30am-5.30pm

Responsibilities

• Act as a primary point of contact for leaseholders, residents and contractors, answering queries via phone, email, and property portals.
• Providing direct administrative assistance to the Property Management team.
• Triaging and coordinating any high level leasehold maintenance issues which can’t be handled by the facilities team.
• Working with the accounts team and block managers in preparing client updates ahead of monthly meetings.
• Review and manage maintenance and identify preventative maintenance measures.
• Conduct regular property visits, log maintenance issues, and support health, fire, and safety compliance audits.
• Undertake regular leaseholder liaisons and attend meetings.
• Assist in the administration of licenses and consents for assignments, sublets and alterations.
• Help administer buildings insurance claims, complete leasehold property enquiry forms (LPE1), and assist with Section 20 major works consultations.
• Assisting in managing covenant breaches.
• Integrating new instructions into the portfolio.

Skills

• Honest and reliable.
• Driven and self-motivated.
• Confident, dynamic and diplomatic.
• Works well under pressure and to tight deadlines.
• Excellent communication and customer service skills.
• Excellent literacy and numerical skills.
• Basic understanding of residential leasehold covenants, service charges, and property legislation.
• Working knowledge of Excel and Word an advantage.
• No driving license required as portfolio is located very close to the office.