Assistant Arrears Recovery Officer

Jigsaw Homes Group; Ashton-under-Lyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement 24–29 days

Bank holidays + 3 concessionary days

Buy/sell up to 5 days leave

On-site gym

Job summary

Jigsaw Homes Group is one of the largest housing groups in England, delivering quality, low-cost housing and supporting residents in thriving communities. The Finance & Revenues team seeks an Assistant Arrears Recovery Officer to support Income Recovery Officers and handle day-to-day arrears activities and admin duties.

This fixed-term role (12 months) offers an engaging, customer-focused workload with records management, telephone liaison and cross-team collaboration, contributing to a high

Qualifications

• Day-to-day arrears collection activities
• Maintaining accurate and up-to-date records
• Liaising with internal teams and external stakeholders
• Building effective working relationships
• Customer-focused and well-organised

Responsibilities

• Maintaining accurate and up-to-date records
• Making and receiving telephone calls
• Liaising with internal teams and external stakeholders
• Building effective working relationships
• Delivering a high standard of service

Skills

Telephone calls

Record keeping

Customer service

Liaison

Job description

The following content displays a map of the jobs location - Turner House, Leigh or Cavendish 249, Ashton Under Lyne

Turner House, Leigh or Cavendish 249, Ashton Under Lyne

Closing Date:

29/11/2026

Job Category:

Finance and Revenues

Region / Division:

Leigh and/or Ashton Under-Lyne

Business Unit:

Finance & Revenues

Job Introduction

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

No business can run successfully without a smooth financial operation and Jigsaw is no different.

The Finance Department is a fast-paced and highly motivated environment, requiring the ability to think quickly, adapt to changing priorities, and work proactively.

The team is responsible for the timely and effective collection of rent across our properties.

About the role:

Please note, this is a FIXED TERM role for 12 months to cover maternity leave.

As Assistant Arrears Recovery Officer, you will support Income Recovery Officers with day-to-day arrears collection activities, alongside a range of administrative and support duties within the department.

Key responsibilities will include maintaining accurate and up-to-date records, making and receiving telephone calls, liaising with internal teams and external stakeholders, and building effective working relationships.

You will be customer-focused, organised, and committed to delivering a high standard of service.

For more information regarding the role, please refer to the job pack below.

Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory bank holidays and 3 concessionary days in December. We also offer our employees the option to buy/sell up to 5 days extra leave per year.

As a Jigsaw employee you will also receive incremental salaried pay, company sick pay, on-site gyms, access to our cash back health plan membership, enhanced maternity/paternity leave, training/development opportunities plus much more. See the benefits page on our website for more details.

We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Use of Artificial Intelligence (AI) in Your Application

Your application should reflect your own skills, experience and motivation for the role. While we recognise that AI tools may be used in limited circumstances, such as reasonable adjustments or accessibility support, applications should not be created or substantially rewritten using generative AI. Where AI has been used to materially assist your application, please declare how and where it was used. Failure to do so may be considered during the recruitment process. Routine spelling, grammar and accessibility tools do not need to be declared.