Assistant/ Apprentice - Lush Hairlab

TN United Kingdom; Poole; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate HairLab Assistant to join their innovative team in Poole. This role combines high-end salon support with exceptional customer service, ensuring every client enjoys a tailored experience. You'll receive comprehensive training in Lush Haircare, gaining valuable skills while contributing to a diverse and inclusive environment. With opportunities for professional growth, including pathways to hairdressing apprenticeships, this position is perfect for those eager to make a difference in the beauty industry. Join us in celebrating individuality and excellence in hair care!

Benefits

50% discount on Lush products

Paid day off for your birthday

Cycle to work scheme

Employee assistance programme

Profit-based bonus

Complimentary spa treatment

Financial childcare support

Wear your own clothes

One-to-one time with guests

6 months’ full pay for parental leave

Qualifications

• Minimum SVQ/NVQ Level 2 in Hairdressing or equivalent experience.
• 2+ years of experience in salon support or relevant roles.

Responsibilities

• Provide seamless support to stylists for an efficient salon experience.
• Conduct engaging product demos and assist with client consultations.

Skills

Customer Service

Hairdressing

Organizational Skills

Communication

Sales Techniques

Education

SVQ/NVQ Level 2 in Hairdressing

Job description

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Client:

Lush

Location:

Poole, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f7809d3c8331

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The magic behind the Lush HairLab

Committed to assembling a team of skilled specialists, we hold a deep appreciation for the artistry of hairdressing and believe in empowering our stylists to showcase their unique talents.

We want a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons. We are committed to assembling a team of skilled specialists. We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons.

At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. By providing an enriching and educational journey for our clients, we empower them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.

Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.

Key Information
Assistant
Hours available: Option of 24, 32 or 40 hours per week

We are looking for a passionate and dedicated HairLab Assistant to become an integral part of our team. This role blends high-end hair and barbering salon support with 5-star customer service, ensuring every guest has an exceptional experience. You’ll be responsible for maintaining a pristine, efficient environment, delivering expert product consultations, and ensuring the seamless running of the HairLab.

With in-depth Lush Haircare training, you’ll develop expert knowledge and be able to provide tailored consultations, product demos, and confidently close sales. You’ll also play a crucial role in community engagement, helping to spread awareness of the HairLab’s unique services and ethos.

This position offers a pathway into hairdressing apprenticeships, where you will shadow and learn from industry-leading hair artists, gaining hands-on experience and progressing toward a future role on the salon floor.

Skills and Experience

• Minimum SVQ/NVQ Level 2 in Hairdressing or equivalent experience in the Industry
• Minimum 2 years of experience with running a column, or able to demonstrate why you should be considered.
• To have an established local client base is beneficial, but not essential.
• Able to present up-to-date skills and techniques.
• Have developed a high-level skill set in all areas across the cutting sector, passionate about hair cutting and styling.
• Exceptional customer service skills, including careful communication and consultations.
• Organised and punctual approach to salon life.
• Professional and client-focused.
• An open-minded approach to receiving further training in the Lush HairLab way.
• Skills and experience in educating in your specialist field to the team are desirable but not essential.

Responsibilities

Assisting Stylists & Ensuring Salon Efficiency

• Provide seamless support to stylists, ensuring everything they need is ready for a smooth-running client day.
• Turn around styling stations immediately after each client, ensuring they are spotless, stocked, and prepped for the next appointment.
• Sweep up hair instantly to eliminate slipping hazards and maintain a polished environment.
• Ensure all wires, tools, and equipment are safely tidied away to prevent accidents and uphold safety standards.
• Trained as a Lush Shampoo Therapist, assisting stylists with client hair washing, Henna removal, and scalp treatments—executing these services to an impeccable standard.
• Deliver HairLab Slate Consultations alongside stylists, ensuring each client receives a personalised and immersive experience.
• Prepare and guide clients through Herbal Infusions, explaining the benefits and significance of this unique HairLab ritual.
• Maintain a consistently high standard, with regular quality checks and ongoing CPD (Continuous Professional Development) training to ensure best practices.

Expert Consultations & Sales

• Deliver 5-star customer consultations, demonstrating excellent knowledge and passion for Lush Haircare.
• Conduct engaging product demos, helping clients discover the best solutions for their hair needs.
• Confidently close sales, supporting the growth of HairLab’s retail business.
• Maintain a spotlessly clean and organised environment, covering retail, styling areas, washroom, and bathrooms.
• Keep stylist sections clean, stocked, and ready, ensuring seamless service flow.
• Support stylists in all aspects of their work, from preparation to assisting with treatments when required.

Concierge-Level Customer Experience

• Greet and host every client with warmth and professionalism.
• Offer guided tours of the HairLab, sharing our unique story, ethics, and values.
• Prepare and serve exceptional coffees and drinks to a high barista standard.
• Handle phone bookings with a high-energy, welcoming attitude.

Professional Growth & Brand Representation

• Act as an ambassador for Lush and the HairLab, embodying our ethics, sustainability, and unique brand values.
• Show dedication to growing within the HairLab, with the opportunity to progress into hairdressing apprenticeships and, eventually, the salon floor.

What you’ll get
You will receive complete training from our team of Product Experts and Hair Stylists with the correct tools and guidance on all things Lush and Lush HairLab. You will be an ambassador for the Lush HairLab as we pride ourselves on excellent customer service, displaying excellent product knowledge, consultation skills and education for the hair and scalp.

Other perks include:

• One-to-one time with your guests, - no conveyor belt vibes here
• Wear your own clothes, of any colour
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*

*qualifying period & hours required

We see you, we celebrate you, and we want you! Please submit your CV and a covering letter, including:

• Why would you be the ideal candidate for this role?
• Any relevant experience you have in customer service or the hair industry?
• Anything else you feel would add value to your application?

We are so excited to expand our team, and we can not wait to have you on board as part of this innovative creation.

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.