Assistant Aftersales Manager

TN United Kingdom; Edgware; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Aftersales Manager to enhance the operations of their Service Department. This role offers a unique opportunity to lead a dedicated team, ensuring customer satisfaction and operational excellence. You will play a pivotal role in motivating team members and achieving business goals, all while enjoying industry-leading benefits and a supportive work environment. If you're passionate about customer service and team leadership, this is the perfect chance to advance your career in a rewarding setting.

Benefits

33 days annual leave

Pension scheme

Life assurance

Discount on Service, Bodyshop, and Parts

Volunteer day for charity

Cycle to work scheme

Access to Perks at Work discount website

Qualifications

• Experience in a main dealer environment is essential.
• Proven leadership skills and ability to manage customer disputes.

Responsibilities

• Assist in leading the Service Department effectively.
• Identify and anticipate customer needs to improve service.

Skills

Team Leadership

Customer Service

Conflict Management

Self-Motivation

Job description

Job Opportunity: Assistant Aftersales Manager

TrustFord, the largest Ford dealership in Europe and part of the Ford Motor Company, is seeking an Assistant Aftersales Manager to join our team. We are proud of our brand, our history, and our exciting future.

In this role, you will assist the Aftersales Manager with personnel management and operations of the Service Department, anticipate and identify customer needs, and maximize the use of resources to ensure efficient department operations. You will have the opportunity to make a difference, motivate team members, and help achieve business goals.

Key Responsibilities:

• Assist in leading the Service Department effectively
• Manage personnel and operational aspects of the department
• Identify and anticipate customer needs
• Motivate and lead team members to meet business objectives

Candidate Requirements:

• Experience in a main dealer environment
• Self-motivated, committed, and tenacious
• Proven team leadership skills
• Confidence in managing customer disputes
• Excellent customer service skills

We offer a competitive salary, industry-leading benefits, structured training and development, and opportunities for career progression. If you're looking for a rewarding career, please apply online.

Additional Benefits:

• Industry-leading package
• 33 days annual leave (including bank holidays) with purchase & sale scheme
• Pension scheme and life assurance
• Discount on Service, Bodyshop, and Parts
• One day annually to volunteer for a charity of your choice
• Cycle to work scheme
• Access to Perks at Work discount website