Assistant Activity Centre Manager - Casual

Your Trust; Littleborough; On-site; GBP 18,000 - 25,000; Part time

Job summary

Your Trust invites applications for an Assistant Activity Centre Manager - Casual at Hollingworth Lake Water Activity Centre and Woodland Adventure. The role oversees daily operations, supports staff, and ensures excellent customer service with a strong focus on health and safety, delivering a safe and enjoyable visitor experience.

Candidates should have supervisory experience in sport or outdoor settings, a track record in customer-facing roles, and knowledge of watersports.

Qualifications

• Supervisory or Team Leader experience in a sport, leisure or outdoor activity centre environment.
• Experience in a customer facing, target-driven environment with a proven record of achieving results.
• Experience in a range of watersports and outdoor activities such as paddlesports, powerboating, raft building, sailing, climbing.
• Hold First Aid at Work Certificate or show ability to obtain within 3–6 months.
• Proven ability to develop positive relationships with stakeholders and manage compliments/complaints.
• Excellent oral and written communication and interpersonal skills.

Responsibilities

• Oversee day-to-day operations of Hollingworth Lake Water Activity Centre and Woodland Adventure.
• Manage relevant staff and support the General Manager as required.
• Deliver high-quality customer service and ensure health and safety compliance.
• Provide a safe and enjoyable visitor experience and handle customer queries.

Skills

Supervisory experience

Customer facing environment

Watersports and outdoor activities

First Aid at Work

Stakeholder relationship management

Effective communication

Job description

Assistant Activity Centre Manager - Casual

READVERTISED - previous applicants need not apply

When you join Your Trust as an Assistant Activity Centre Manager - Casual you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

What’s in it for me?

As an Assistant Activity Centre Manager - Casual we can offer you:

Salary: Band 3, £15.49 per hour

Hours: Casual, as and when required

Location: Hollingworth Lake WAC & Woodland Adventure

What will my role be as an Assistant Activity Centre Manager - Casual?

The purpose of this role is to provide a professional, efficient and high-quality service to customers of Your Trust. This includes overseeing the day-to-day operations of a multi-disciplinary activity centre including Hollingworth Lake Water Activity Centre and Woodland Adventure, managing relevant staff, and supporting the General Manager as required. The role is also responsible for ensuring exceptional customer service and compliance with industry and health and safety standards, while delivering a safe and enjoyable visitor experience.

What do I need to have?

• Supervisory or Team Leader experience in a sport, leisure or outdoor activity centre environment including mentoring, motivating and coaching
• Experience of working in a customer facing, target driven environment with a proven record of achieving results
• Experience in a range of watersports and outdoor activities such as, paddlesports, powerboating, raft building, sailing, climbing
• Experience of dealing with customers
• Experience in a range of watersports and outdoor activities such as paddlesports, powerboating, raft building, sailing, climbing or adventure nets/high ropes
• Hold First Aid at Work Certificate or demonstrate commitment and ability to achieve within 3-6 months
• Proven ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Knowledge of a range of watersports and outdoor pursuits related products and services and demonstrable confidence in promoting these
• Ability to problem solve and make key decisions under pressure, including prioritising and meeting deadlines
• Excellent communication; both oral and written and excellent interpersonal skills

As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.

If you have any queries please call 01706 926215.

All positions are subject to a DBS Check appropriate to the role.

Band 3, £29,877 per annum (pro-rate for part time hours) / £15.49 per hour

Band 2, £25,949 per annum (pro-rate for part time hours) / £13.45 per hour

Band 3, £29,877 per annum (pro-rate for part time hours) / £15.49 per hour