Assistant Accommodation Manager

Sanctuary Group; Lanark, Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Temporary Assistant Accommodation Manager, where you will play a crucial role in ensuring student satisfaction and smooth operations in accommodation services. This dynamic position involves overseeing customer service delivery, managing staff, and maintaining compliance with health and safety regulations. With a commitment to employee wellbeing, the organization offers a supportive environment and a range of attractive benefits. If you're passionate about creating a positive student experience and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

25 days leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work Scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Experience in a similar role supporting high-quality accommodation delivery.
• Excellent communication and customer service skills are essential.

Responsibilities

• Deliver high-quality service and ensure customer expectations are met.
• Supervise staff and assist in debt recovery processes.

Skills

Customer Service

Communication Skills

Administrative Support

Staff Management

Prioritizing Workloads

Education

NVQ3 in Business Administration or Customer Service

Tools

Microsoft Office (Word, Excel)

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Temporary Assistant Accommodation Manager

Murano Street Student Village, 13 Caithness Street Glasgow G20 7SB

35 hours per week – Temporary maternity cover until March 2026.

Monday to Friday, shifts covering 8am-6pm. Occasional weekend working required during busy periods.

We’re looking for an Assistant Accommodation Manager to join our Accommodation Management team based in Glasgow. The team are responsible for the safe and smooth running of student accommodation. Your duties will include providing excellent customer service and ensuring the students have a great experience by planning student events and parties.

The role of Assistant Accommodation Manager will include:

• Ensuring that a high-quality service is delivered and meets customer expectations
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
• Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
• Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff
• Assisting the Accommodation Manager with the debt recovery process
• Developing and maintaining excellent relationships with internal and external customers
• Working with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks
• Complaints management and raising purchase orders

Skills and experiences:

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable
• Some experience of providing administrative support services.
• Experience of managing staff within a customer facing environment
• Working knowledge of working to deadlines and prioritising work loads
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word and Excel

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 224533

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.